Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science, and their commitment to best-in-class customer service makes us unstoppable.
We are growing and are thrilled to be recruiting in the Valparaiso, IN area. Joining a team in our Breast & Skeletal Health division, you will be responsible for preventative maintenance, repairs, and servicing of our innovative medical imaging and interventional products. As a Field Service Engineer, you will travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.
Summary of Duties and Responsibilities
- Responsible for the installation and service of products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical, and software components.
- Establish and maintain a high level of customer satisfaction with our products, support, and service.
- Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
- Assist other Field Engineers as necessary.
- Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
- Complete and submit all required paperwork on time and accurately.
- Train customers on the basic operation and use of products.
- Provide feedback to the District Manager concerning product performance anomalies encountered in the field and make recommendations for service improvements.
- Provide support at conventions, trade shows, and customer trials.
- Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
- Manage inventory, keep accurate records, and return unused and failed parts promptly.
- Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
- Manage the assigned territory in an organized fashion.
- Perform PM’s on time, provide expeditious on-site response, and minimize equipment downtime.
- Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Qualifications
- Must be a self-starter, able to travel and work independently with minimal supervision.
- Must be capable of multi-tasking, setting priorities, and scheduling work activities.
- Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments.
- Willing to work flexible hours and overtime on short notice.
- Position requires the ability to be “on call” after normal working hours.
- Depending on location, position may require frequent overnight travel.
- Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
- High degree of mechanical aptitude.
- Excellent communication skills, both written and verbal, are required.
Education
- Associate's Degree or equivalent in electronics, computer science, or a related technical discipline is required.
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: On the road