Below are the job details for your reference:
Job Title: Customer Service Rep
Location: Warwick RI, (Onsite)
Duration: 6 Months+
Pay range :: $18/hr. to $20/hr.
Required Experience/Skills:
- 1-2 Years call center experience required
- Must have basic computer literacy
- Preferred to have attention to detail
Responsibilities include:
Provide service to customers who possess a policy through by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
Efficiently access multiple electronic systems and LAN/PC to provide complete response.
Work always to enhance and strengthen the relationship between the customers.
Support special campaigns as needed, or if solicited by the customer.
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations.
Excellent oral & written communication skills.
Superior telephone etiquette.
Excellent listening skills and ability to articulate ideas.
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
Strong organizational skills.
Strong ability to multi-task.
Demonstrated ability to manage stress.
Strong computer skills.
Ability to think out of the box to generate innovative process improvements.
Strong solid math and analytical skills.
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
Previous Call Center experience preferred.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Work from home
Experience level:
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
Work setting:
Work Location: Remote