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The Glass Light Hotel and Gallery in downtown Norfolk is seeking qualified candidates for the position of Front Desk Agent! Our team will be actively engaged in creating unique experiences for guests unlike any other in the area, blending all service touch points and delivering warm, friendly and personalized service?.Exactly Like Nothing Else.
Summary:
The successful candidate should be outgoing and friendly with a social personality and an intuitive talent for customer service. We want our guests to feel as though they can get anything they may want while being proactive and creative in experiences that leave lasting memories. The front desk area is the hub of communication throughout the hotel and is a critical spoke of the wheel in creating success. Members will embrace team spirit and a warm, people oriented mind-set.
Responsibilities:
- Proactively engage with guests as to Bonvoy status and preferences.
- Ensure proper preparation is done in providing guests a smooth and enjoyable check-in and check-out experience.
- Proactively provide guests with room, hotel, restaurant, gallery and local information.
- Present yourself in a professional manner at all times in a clean uniform and name tag.
- Professionally respond to guests via text and e-mail as outlined in established protocol.
- Answer incoming and in-house phone calls.
- Accurately account for financial transactions during a shift.
- Promptly respond to guests concerns utilizing established channels of communication and documentation processes.
- Position may require extended lengths of time standing.
- This is a hands on position requiring interaction with various departments throughout the hotel.
- Flexible to work AM/PM shift coverage.
- Hotel operates 24 hrs a day, 7 days a week.
- HAVE FUN, LEARN AND GROW