Host/Host Job Description
About Us:
The Loyalist Market is a cut-to-order cheese and charcuterie shop in historic Downtown Matthews, NC highlighting local artisanal producers, farmers, wineries, and breweries. We are passionate food lovers interested in elevating our local community through memorable food experiences. Offering daytime hours and a truly fun, laid back work environment, we hope you’ll join us on our journey to share great food and drink made by artisans that care about their animals, their land, and their people. We are looking for a passionate, friendly, cheese-loving individual to create a fun eating, drinking, and learning experience with our guests as a Host.
Job Summary:
As a Host at The Loyalist Market, you will be the first point of contact for our guests, responsible for providing a warm welcome and ensuring a smooth dining experience. Your role is crucial in setting the tone for exceptional customer service and guest satisfaction.
- Passionate about food and an authentic willingness to learn and teach
- An overall good human being that has values and knows how to treat people with respect
- Experience in specialty food sales, cheese/charcuterie, beer/wine, customer service is a plus
- Creative, artistic individual that can make informed decisions based off of customer needs
- Attention to detail and someone that takes pride in their work
- Be a great story teller (extroverts will excel in this position)
- Understands the balance of being professional and having fun (we are the complete opposite of pretentious, but we want to make sure our customers receive an amazing experience)
- Friday/Saturday availability
Duties:
- Greet all customers when they walk in the door ready to offer the best customer experience
- Seat guests promptly and efficiently
- Manage reservations and waitlists effectively
- Communicate with servers and kitchen staff to coordinate seating and ensure timely service
- Assist in maintaining cleanliness and organization of the host stand and lobby area
- Handle guest inquiries, requests, and concerns with courtesy and promptness
- Collaborate with the team to enhance overall guest experience
- Support in other front-of-house duties as needed
- Communicate daily with cheesemonger to understand which cheeses are at their peak
- Taste cheeses/charcuterie, accoutrements, and wines to make perfect pairing suggestions for guests
- Have working knowledge of retail products in stock
- Ring up purchases at point-of-sale
- Assist with taking inventory
- Washing/drying of bar glasses, dishes, and utensils
- Proper opening and closing duties of work station
- Help stock shelves with retail products
Skills:
- Strong hospitality mindset with a focus on guest relations
- Excellent communication skills to interact effectively with guests and team members
- Ability to multitask in a fast-paced environment
- Experience in a restaurant or hotel setting is preferred
- Proficiency in using POS systems for reservations and seating assignments
- Knowledge of food service operations and customer service principles
- Positive attitude and willingness to help create a welcoming atmosphere for guests
Join us as a Host/Host at [Company Name] where your dedication to providing outstanding guest services will be valued. If you are passionate about delivering exceptional hospitality experiences, we invite you to apply now.
What We Provide You
- Constant training and tastings so you are never intimidated to interact with your customers
- A small, family working environment with ownership that wants you to grow and wants you to LOVE your job
- Competitive hourly pay
- Attractive work hours (we are open from 12-9pm)
- Closed on major holidays so you can spend time with your family
- Half off food purchases
- Discount on employee retail purchases
Job Type: Part-time
Salary: $10.00 per hour + Daily Tips
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Experience:
- Host Experience: 1 year (Preferred)
- Restaurant Experience: 1 year (Preferred)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Expected hours: 25 per week
Benefits:
- Employee discount
- Flexible schedule
Physical setting:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Matthews, NC 28105 (Required)
Ability to Relocate:
- Matthews, NC 28105: Relocate before starting work (Required)
Work Location: In person