SUMMARY
Fibergrate Composite Structures, a division of RPM International (NYSE: RPM), is seeking for a full-time Customer Service Representative (TSAM/Office Admin) who is experienced and highly motivated located in Dallas, Texas.
Fibergrate started in 1966, which leads us to today as a global manufacturer of fiberglass reinforced plastic products for industrial and recreational use. Fibergrate has a reputation for excellence in customer service, extraordinary quality, and performance of our products, and as an employer offering competitive compensation, benefits and growth to all of our employees. Fibergrate is a Texas company with its headquarters located in Dallas, Texas.
The Customer Service Representative (TSAM/Office Admin) is responsible for sales order processing and technical support in addition to answering the phones and providing administrative assistance to the Sales Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Communicate pricing and technical information to the outside sales force
- Handle incoming calls and emails
- Check inventory in LN as needed for lead time and ship dates
- Handle invoice tracking, return and credit inquiries
- Responsible for order processing including literature and sample orders
- Provides problem resolution in a timely and professional manner
- Cross training for all other TSAM geographical areas
- Back up for other locations within Fibergrate Structures
- Answering a multi-line phone system
- Incoming and Outgoing mail distribution
- Ordering office supplies
- Catering for the office
- Administrative support as needed for the Sales Department
- Support on special projects as needed and directed by the TSAM Manager
QUALIFICATIONS
Education – High School Education required, 4 year degree or equivalent manufacturing customer service experience.
- International logistics background a plus.
- Proficient Typing Skills Essential
- Computer skills in a Windows environment, Microsoft Word and Excel
SKILLS
- Detail oriented
- Multitasking essential
- Communication Skills
- Able to work in a team environment
- Able to properly handle confidential information and records
- Computer Skills (Microsoft Word/Excel)
Learn more about Fibergrate by visiting our website at www.fibergrate.com
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Weekly day range:
Work setting:
Work Location: In person