BENEFIT MEMBER SERVICES REPRESENTATIVES
Manhattan, NY
Full-Time/Perm
Schedule: Monday-Friday: 12pm-8pm, Saturday: 9am-5pm
(Must be able to work on Saturdays/35 hour workweek)
Salary Range: $50,000-$53,000
We are currently recruiting for our client who is in need of fulltime Benefit Member Services Representatives. Candidates must be customer friendly, computer literate, and possess excellent verbal/written communication skills. Previous Benefits/Eligibility/Pension experience is required.
This is a fulltime role which requires commitment, consistency and the ability to work in a fast paced environment.
Responsibilities:
- Collect and analyze data/information to resolve a problem in real time, at high volume standards.
- Provide customer service to participants to resolve eligibility or benefit issues.
- Handle inquiries through vendors and follow workflows to resolve participant questions.
- Analyze/interpret customer phone and written correspondence.
- Manage customer complaints/inquiries on eligibility, enrollment, benefits, claims, and pension related issues.
- Operate computers with multiple information screens to research and resolve online customer inquiries.
Requirements:
- Detailed knowledge of benefits.
- Demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications.
- Strong analytical, problem solving and decision-making skills.
- Excellent organizational/prioritizing skills and ability to meet deadlines.
- Flexibility with work schedule and ability to work
- Schedule: Monday-Friday: 12pm-8pm, Saturday: 9am-5pm (Must be able to work on Saturdays/35 hour workweek)
- Possess excellent oral and written interpersonal skills.
- Demonstrated customer service orientation/working directly with customers.
- Excellent listening, organizational skills and attention to detail.
Job Type: Full-time
Pay: $50,000.00 - $53,000.00 per year
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Manhattan, NY: Relocate before starting work (Required)
Work Location: In person