About us
Access Endodontics is currently seeking a detail-oriented, driven, and highly dependable Office Manager/Front Desk Coordinator to join the administrative team at our rapidly growing practice in the Ellicott City/Columbia area.
The ideal candidate must be dedicated with a strong work-ethic, have a desire to learn, and be able to work both independently and as part of our close-knit team.
Primary Responsibilities
Responsible for administering the day-to-day business activities of the office.
SPECIFIC DUTIES
- Manage day-to-day operations
- Manage and direct staff assignments and activities, in accordance with office policies and applicable laws.
- Manage compliance with OSHA, state and federal regulations
- Fill schedule for providers and coordinate patient flow
- Welcome and discharge patients in a warm, professional and friendly manner
- Field incoming calls
- Schedule and confirm appointments
- Stay current with trends, legislation and regulations in the dental profession
- Manage practice revenue cycle and associated insurance claims processes
- Manage patient financial accounts
- Manage the hiring and ongoing performance of staff
- Drive practice growth and meet KPI targets
Patient Management
- Oversee patient relations and handle patient complaints
- Help explain office policy to patients
- Provide information and education to patients regarding treatment
- Monitor patient relations with regular patient satisfaction surveys
Staff Management
- Assign, direct and manage staff duties as assigned
- Determine staff schedules
- Orient and train new staff
- Organize staff training on OSHA and HIPAA compliance
- Monitor staff performance
- Conduct staff and salary reviews
- Coordinate team meetings
- Engage in conflict resolution
- Other duties as assigned
Records and State and Federal Regulations Management
- Help implement compliance with state and federal regulations
- Arrange for OSHA, HIPAA, and risk management training
- Assist with the development and drafting of office policy
REQUIREMENTS
Education/Experience
- High school diploma or equivalent; some college preferred
- Minimum three years' of dental office managerial experience
- Experience with dental office scheduling
- Knowledge of the dental insurance process
- Experience working with computer programs: Word, Outlook, Excel, and Practice Management Software
- Knowledge or experience in staff management
Interpersonal
- Excellent communications skills
- Team player
- Conflict resolution experience
- Customer service or patient relations experience
Compensation offered will be commensurate with skills and experience.
Bonus compensation/PTO/401k/Health Insurance/Dental Insurance/Vision Insurance will be offered.
Access Endodontics is an equal opportunity employer.
Job Type: Full-time
Pay: $20.00 - $32.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dental Practice Administrative: 3 years (Required)
Ability to Relocate:
- Ellicott City, MD 21042: Relocate before starting work (Required)
Work Location: In person