Job Summary
The successful candidate will provide complex invoice management duties with primary responsibility of invoice processing, invoice coding, reporting and supplier/customer relationships. The candidate will provide services in an efficient and timely manner and must be able to independently resolve complex issues by focusing on customer satisfaction as a top priority. This role will require the candidate to work in a team environment on problems of a diverse scope and manage their own time to successfully complete assigned tasks by required dates. This is a remote position with standard business hours allowing for great work life balance. Candidate must live and work out of California. Pay range for this position is $18.00 - $26.00 dollars per hour.
Agile Sourcing Partners offers competitive pay, paid time off, and an excellent benefit package (100% Company Paid Health, Dental, Vision, Life Insurance, and healthy 401K company match).
We are Agile Sourcing Partners. A trusted partner comprised of experienced professionals who create value for our customers through our innovative solutions. Our mission is to improve access to a better quality of life by increasing agility and efficiency in modernizing our nation’s infrastructure. Come join our team today!
Job Functions
Customer Service
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Supports Program Manager and ensures contractual Service Level Agreements (“SLA”)
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Builds trust with customers and suppliers through analysis and development of process improvements.
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Maintains and improves customer satisfaction with respect to invoice management activities. Ensures performance to contract.
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Interacts, follows up and communicates effectively with customers, suppliers, and other team members.
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Supports Program Manager communication with customer about upcoming, current, and closing project needs.
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Represents the internal voice of the customer regarding product, process, quality, and drives customer desired improvements.
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Understands customer needs, issues and requirements and can communicate these clearly to internal stakeholders and suppliers.
Decision Making
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Independently resolves invoicing issues with the key stakeholders.
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Works with appropriate internal groups to facilitate containment and corrective actions.
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Looks for ways to increase efficiency between Agile, the customer and suppliers. Identifies and implements solutions with minimal direction.
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Demonstrates the ability to resolve or escalated software system issues by contacting the appropriate resources within Agile, customer, or 3rd party software. Escalates issues internally to appropriate management.
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Demonstrates the ability to review data, draw conclusions and identify appropriate actions.
Invoice Processing
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Ensures timely receipt and processing of supplier invoices using an ERP platform.
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Verifies rates and other charges against supplier contracts.
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Communicates and coordinates changes between customer, supplier and Agile.
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Performs regular review of vendor statements.
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Demonstrates the ability to research and resolve standard order and invoice issues.
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Communicate effectively with vendors, research issues and drives resolution.
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Received and codes suppliers’ invoices accurately and timely.
Reporting and Analysis
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Utilizes available data resources to create reports for tracking SLAs, vendor performance or to conduct analysis.
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Actively works with customers to review and resolve issues in a timely manner.
Requirements
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Required Minimum Education: High school diploma or equivalent
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Minimum of 5 years of Accounts Payable and Billing experience.
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Experience with construction management and/or the utilities industry helpful.
Competencies
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Experience using Microsoft Word and Excel. Must have the ability to independently create spreadsheets and perform quantitative analysis.
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Speaks clearly; listens and gets clarification when necessary; responds informatively to questions; actively participates in meetings.
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Excellent planning and prioritization skills with the ability to adapt to customers’ needs as they arise.
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Ability to multitask, problem solve and collaborate with team members.
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Exceptional attention to detail with ability to manage very high volume of electronic and manual transactions.
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Excellent follow-up skills.
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SAP experience a plus.
Conditions of Employment
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Legal documentation establishing identity and eligibility to be legally employed in the US.
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Drug Testing required
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Criminal background check
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Clean DMV record
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Education verification
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Reference checks
Location : Remote role in California (Candidate must live and work in California)
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