Clinic Operations Manager I
Location: In office - San Jose, CA
Reports to: Lead Clinic Operations Manager
Employee Type: Non-Exempt/Full time
Classification: Corporate
Pay: $27.50 per hour
Provide administrative support and exceptional customer service to clients and staff in our physical office locations.
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Successfully onboard 90% plus of new hires on an ongoing basis
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Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)
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Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances.
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Participate and contribute to weekly Clinic Pod meetings
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Produce and disseminate a monthly newsletter for the local office/clinic
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Answer phone inquiries and enter service referrals in the company systems
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Maintain office inventory with office supplies, clinical materials, PPE, etc.
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Maintain required paper-based clinical and operations files within each office
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Daily organization of information including scanning, filing and schedule management
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Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs
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Process staff terminations
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Other general office duties and maintenance tasks as assigned
Minimum Education or Training Equivalent to:
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High school diploma and at least one year of office/administrative experience
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Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM
Special Qualifications (Skills, Abilities, Licenses):
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Strong written and oral communication skills
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Must exercise utmost diplomacy and tact to provide excellent customer service for clients
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Practice confidentiality and privacy protocols in accordance with company policies and HIPAA
requirements
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Extensive software skills are required including Microsoft Office [Word, Excel, PowerPoint, OneNote, Teams and SharePoint]
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Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work
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Ability to multi-task and prioritize work in constantly changing environment
Physical Requirements:
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Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time)
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Specific vision abilities required by this job include close vision, distance vision and the ability to
adjust focus. (100% of the time)
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Extended use of the computer and phone (100% of the time)