About us:
To be considered for this position, you must complete the video request in this job description.
At Carolinas Natural Health Center our FUN and dynamic team of caring individuals provides a functional holistic approach to healthcare. We prioritize treating individuals over symptoms and empowering them on their journey to optimal health.
Our Mission:
To empower YOU to lead a healthier life so that YOU can fulfill your God-given purpose
Our Vision:
To transform healthcare one person at a time.
Our Core Values:
Empowerment - We strive to empower others to better health.
Integrity - We do the right thing, even when it’s tough.
Faith - We believe in the unseen, and help others grow in their faith.
Compassion - We have compassion for each person and their personal journey to wellness.
Excellence - We strive for excellence in everything we do to provide a 5 star experience.
https://carolinasnaturalhealth.com/
Wellness Concierge
Do you have a passion for health, wellness, and changing lives?
Are you on fire to be part of a movement that is empowering people to take control of their health?
Do you have a proven track record of providing exceptional customer service and building lasting professional relationships?
If the answer is YES! Then, we can’t wait to hear more about you!
About this position:
The Wellness Concierge sets the tone for all client relationships with Carolinas Natural Health Center. She/he is responsible for ensuring all clients feel important, appreciated, welcomed, remembered, and cared for. She/he manages the appointment schedule for practitioners, connects with all members to ensure they attend regularly scheduled appointments and maintains contact to ensure they have all supplements recommended by the practitioner.
Key Responsibilities:
- Opening and closing of the office
- Meeting and greeting members and prospective members
- Conducting office tours for prospective members
- Scheduling and confirming member appointments
- Confirming prospective member appointments
- Ordering of labs and nutraceutical support supplements
- Processing in-office products and orders
- Assisting with projects to facilitate the growth of the practice
- Document relevant statistics and create relevant reports
- Continued education and professional growth
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from support personnel when needed
Key Skills:
- Ability to collaborate and work well with a team
- Ability to provide excellent customer service and support with integrity
- Ability to adapt swiftly to evolving challenges
- Ability to organize and prioritize daily workload for efficiency
- Ability to create authentic and meaningful client interactions
- Outstanding personal and work ethic
- Excellent English written and verbal communication skills
- Computer proficiency - Google Workspace, mastering office EHR systems, and using project management software like Asana
You are the right fit if you can:
- Listen with compassion and empathy
- Communicate in a friendly and effective manner with people from all walks of life
- Care about the wellbeing of others who are struggling with their health
- Take immense pride in your work and be passionate about improving your craft and skills
- Stay focused and on-task with minimal oversight
- Stay organized in a fast-paced and dynamic environment
- Exhibit open, honest, and supportive communication - our team is small and tight-knit
- Think critically and proactively solve problems
- Actively pursue personal development
- Actively participate in making your health a priority
If this sounds like you, please apply by completing the application, and submitting the video requested below. We will enjoy reading your resume and cover letter, and watching your video! Please note that only those who complete the application AND video request will be considered.
VIDEO REQUEST:
- Film a video (4 minute max) of yourself, using Loom (https://www.loom.com/), to answer the following questions:
- What excites you about this position and why does it feel like a good fit for you?
- Please describe a challenge you have faced in a previous position and how you handled it.
- What is one personal routine/habit in your life and why is it important to you?
- Where do you see yourself in 5 years?
- Email the link for your video to info@carolinasnaturalhealth.com.
- Title your email: Wellness Concierge Position - Your Name.
Please do not email with other questions or information.
We will notify you to let you know if you have been selected for an in-person interview. Thank you for applying and for your diligence in following this process. We look forward to seeing your application and your video!
In the meantime, here is a video we have made for you!
https://vimeo.com/956648982/b58d6b40d2
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 16 – 20 per week
Benefits:
- Employee discount
- Free parking
Schedule:
Application Question(s):
- Why do you want to work at Carolinas Natural Health Center?
Education:
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Charlotte, NC 28226 (Required)
Ability to Relocate:
- Charlotte, NC 28226: Relocate before starting work (Required)
Work Location: In person