Here are the job position details for your review:
Job Title: Customer Support Operator 1
Pay Rate: $20.3/HR
Duration: 5.3 months
Location: St. Rose, LA (Can be hybrid)
Shift: 8 AM - 5 PM
We are looking for Customer Support Operator 1
- This is not a remote position. The work will be done from the New Orleans Branch (St. Rose, LA).
- The role is for a service dispatcher for primarily fire alarm service but also includes Automation, Mechanical, and Security (Access/Cameras).
- Top 3 skills: Organizational Skills, Efficiency, Attention to Detail
- 2 Years prior experience in dispatching or customer service a plus but not required.
- Soft Skills: Effective Communication, Empathy, Positivity
- This person will be coordinating with technicians, other service coordinators, account owners, sales personnel, and supervisors/managers. They will report to one person.
- High School Diploma/GED Required
- The interviewing process will be started as soon as possible. The process generally starts with a video call interview with a panel of 3 to 4. There is then a potential 2nd interview with between 2 and 4 managers.
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
- Act as the primary point of contact for service customers to ensure expectations are met.
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
- Schedule resources to support standard service agreements.
- Handle decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability.
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices by standard billing practices.
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Job Type: Contract
Pay: $20.00 - $20.30 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Saint Rose, LA 70087 (Required)
Ability to Relocate:
- Saint Rose, LA 70087: Relocate before starting work (Required)
Work Location: In person