Join Copeland Insurance Agency, a customer-focused insurance provider dedicated to serving the greater Manhattan, Kansas community. At Copeland, we believe in the power of personal touch and exceptional service. We are seeking a Customer Service Agent to join our team and assist our valued clients in navigating their insurance needs. As a Customer Service Agent at Copeland Insurance Agency, you will be the first point of contact for our customers, providing them with prompt, professional, and courteous assistance. This role is ideal for individuals who are passionate about helping others and thrive in a fast-paced, engaging environment. If you are looking to be part of a close-knit team, dedicated to making a positive impact in the lives of our clients, Copeland Insurance Agency is the perfect place for you. Apply now and embark on a rewarding career in customer service with us.
Benefits
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Responsibilities
Client Support: Assist customers with policy inquiries, changes, and claims processing.
Telephone Assistance: Handle incoming calls professionally, addressing customer needs promptly and effectively.
Documentation: Maintain accurate records of customer interactions and transactions.
Issue Resolution: Resolve customer complaints or concerns in a timely and empathetic manner.
Product Knowledge: Stay informed about our insurance products and services to provide accurate information to clients.
Requirements
Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
Customer Focus: A genuine passion for helping others and a commitment to delivering outstanding customer service.
Organization: Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
Problem-Solving: Ability to think critically, assess situations, and provide effective solutions to customer inquiries.
Team Player: Collaborative mindset with a willingness to support team members and contribute to a positive work environment.
Licensing: Must already be or able to earn the Kansas Property & Casualty license.
Company Description
Copeland Insurance Agency is a community-driven, people first, independent insurance agency with locations throughout Kansas. Our primary goal is to take care of our clients, our communities, and each other. We help people protect what is important to them, and navigate the many options in the world of insurance. Our clients are not numbers to us and they deserve an agency that cares about their homes and businesses as much as they do.