SUPERVISION EXCERCISED: None.
LICENSE REQUIRED: Must obtain and hold a Class II gaming license while employed and complete an annual background check with TGA.
EXTENT OF JOB AUTHORITY: Interacts effectively with the guests and fellow Team Members. Provides excellent guest service at all times, operate bell carts safely, courteously transporting guest belongings to the Front Desk and then to the guest’s room and/or storing guest belongings in the bell closet by following the policy and procedures and service standards.
MINIMUM EDUCATION REQUIRED FOR POSITION: High School Diploma or GED preferred. Six months to one year related experience preferred.
PHYSICAL REQUIREMENTS: Regularly required to lift, push, pull, and carry luggage and other guest items in excess of 100 pounds. Reading of a guest luggage tags and other documents, identifying guest at a distance, establishing meaningful eye contact. Regularly required to talk or hear. Regularly required to stand; use hands, finger, handle, or feel and reach with hands and arms. Frequently required to walk and stoop, kneel, crouch, or crawl. Occasionally required to climb or balance. Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Frequently exposed to outside weather conditions, wet, snow, ice and/or humid conditions.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Very organized, detail oriented and capable of multi-tasking in a public environment. Excellent time management, keen attention to detail, high level of organizational and interpersonal skills. Able to exemplify energy, moves with sense of urgency while being thorough about the details of the tasks. Ability to apply common sense understanding to carry out instructions given in written, oral or diagram form. Must have a working knowledge of Microsoft applications specifically Word and Excel and be able to effectively use Property Management Systems