BDC Agent
General Description:
The BDC Clerk’s goal is to promote long term customer retention by either assisting the sales department or customer retention staff in a continuous contact strategy.
Duties and Responsibilities:
- The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit James Corlew Chevrolet.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Gather and track all guest data as directed; accurately enter into BDC database.
- Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
- Work in close proximity with other Sales BDC Representatives in a team based environment.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
- Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
- Participate in departmental and dealership meetings; other duties as assigned by management.
Job Type: Full-time
Pay: From $15.00 per hour
Schedule:
Work Location: In person