Role Description: Technical Consultant
The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a sole contributor or part of a larger project team. This person leads the implementation through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects combine on-site and remote work and provide a very dynamic work environment.
To ensure the clients' and Company's needs are met, the Technical Consultant will regularly collaborate with other members of the Delivery team and colleagues from a range of departments, such as Sales, Presales, Product Management, Development, Customer Success, Operations and senior management.
The Technical Consultant develops a specialization within a specific domain of expertise. The Technical consultant works independently as well as in teams. They are often responsible for the completion of parts of multiple projects or activities by leading a small team. This person is client focused and able to deliver technical information to a wide range of audiences that vary in technical understanding.
Position reports to: Post Services Delivery Sr. Manager
Position requires you to manage other employees: No
Location: Remote US
Responsibilities:
- Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.
- Drive scope definition, requirements analysis, functional/technical design.
- Manage the technical proposal process and ensure that information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
- Develop user interfaces, databases and backend logic for the integration of a labelling system with various third-party systems such as ERPs, WMS, MES or PLC.
- Perform installation, configuration, deployment, administration, and maintenance of solutions that implement industry standards using cloud and/or on-premises.
- Create and execute user acceptance testing materials.
- Provide labeling process and solution consulting.
- Proactively communicate statuses to Project Manager including identifying potential roadblocks.
- Assist in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
- Manage minor and medium sized solution implementation projects.
- Provide third level technical support on-site and remotely.
- Ensure a high level of customer satisfaction through the effective delivery of services.
- Instill trustworthy and resourceful relationship between clients, partners and Loftware.
Preferred Qualifications:
- Bachelor’s degree or equivalent along with 3-5 years in a technology environment.
- Ability to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems, and add value to the clients’ organization.
- Strong knowledge of Microsoft SQL principles including normalization and stored procedures.
- SQL Server 2012 and above database creation and management.
- Windows Server 2016 and above management (IIS, Active Directory).
- Experience with both object-oriented programming (C# / .NET Framework) and scripting (VBScript, Python).
- Familiar with communication channels (TCP/IP, HTTP, RESTful services) and network principles (DNS, DHCP).
- Familiar with Agile Development Methodology.
- Excellent communication skills, both verbal and written including the ability to convey technical principles to a non-technical audience.
- Fluency in English language. German, Italian, Spanish or French language is a plus.
Soft Skills:
- Self-motivated and able to prioritize and take ownership of implementation issues from origination to resolution.
- Excellent problem solving, troubleshooting, organization, and time management skills.
- You must be tenacious, intelligent, and entrepreneurial in nature.
- Excellent written and verbal communication skills
- Able to build trust and rapport quickly.
- Competitive drive and determination.
- Strong communications skills.
- Customer focused.
- Strong interpersonal skills.
- Strong problem-solving skills.
- Self-starter with a strong work ethic.
- Must be able to grasp technical concepts quickly.
- Driven to create value in a growing organization.
- Commitment to ensure customer deadlines are met.
About Loftware
Offering the industry’s most comprehensive digital platform, with SaaS, cloud-based, and on-premise solutions, Loftware redefines how enterprises create, manage, and print complex labeling and packaging artwork and scale across their operations. Loftware solutions integrate with SAP®, Oracle®, and other enterprise applications to produce mission-critical barcode labels, documents, RFID smart tags, and packaging artwork.
Our combined platform – whether for labeling, artwork management, or both – enables customers to uniquely meet regulatory mandates, mitigate risk, reduce complexity, ensure traceability, improve time to market, and optimize costs as they meet customer-specific, brand, regional, and regulatory requirements with unprecedented speed and agility.
We look forward to receiving your application!