Do you have a passion and drive for helping others? Do you enjoy feeling rewarded at the end of a day knowing that you helped your community? The Eligibility Specialist works in a Client Site to help identify financial assistance programs for the uninsured or underinsured customers. They assist with the application process and referrals to all State and Federally-funded assistance programs, including but not limited to Medicare, Medicaid, Disability and Charity programs. The Eligibility Specialist not only acts as an advocate for the customer, but also serves as a liaison between colleagues, clients, and State/Government agencies in a collaborative effort to facilitate eligibility coverage for current and future medical expenses.
Shift: Monday- Friday, holidays would be included based on hospital hours
Bedside
Essential Duties & Responsibilities:
- Handle high volume of inbound/outbound calls for customers who need to be screened financially and medically for financial assistance.
- Willingess to speak to patients in hospital room at bedside
- Perform face to face interviews with customers in a centralized Savista office, client site or home environment to determine eligibility for financial assistance.
- Use the Savista eligibility screening tool to determine customers eligibility for all State and Federally-funded programs that will provide financial assistance to resolve current or future hospital bills.
- Collect and process upfront deposits or set up payment arrangements, as required.
- Conduct the appropriate application support based upon state or federal regulations. Facilitates the application process or directs the customer to the appropriate next step.
- Provide instruction or work directly with the customer or their appointment of a representative to complete the appropriate application and acquire all necessary releases, signatures and supporting documents.
- SubmiApplythe application and supporting documentation to the appropriate institution following company protocol.
- Act as an advocate for the customer, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
- Provide superior customer service and maintains a professional image.
- Meet or exceed established productivity, quality, and revenue metrics.
Minimum Qualifications & Competencies:
- High school diploma or GED.
- At least six months of experience in a customer service role, interacting directly with customers either in person or over the phone.
- Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
- Demonstrated experience communicating effectively with a customer and simplifying complex information.
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Experience with customer interactions that require live, accurate documentation of the encounter.
- Ability to handle sensitive information and maintain HIPAA compliance.
- Demonstrated ability to navigate Internet Explorer and Microsoft Office.
- Maintain acceptable attendance and schedule requirements.
- Proven time management skills.
Preferred Requirements & Competencies:
- Bilingual in English and Spanish (or any other languages)
- Six months of experience working within financial counseling in a Hospital, Physician office or home environment, including demonstrated success obtaining patient demographic and financial information, handling insurance verification, and obtaining authorizations.
- Understand federal or state government agencies including Social Security, Medicaid or charity care, and healthcare accounts receivable within the healthcare revenue cycle touching patient accounts.
- At least six months of experience working in a role with a high volume of either inbound or outbound calls through an automatic dialer.
Note: Savita is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $13.13 to $18.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills
Job Type: Full-time
Pay: $13.13 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Ability to Relocate:
- Jacksonville, FL 32209: Relocate before starting work (Required)
Work Location: In person