Responsibilities:
· Leading individual customer engagements and participating in or leading larger global customer rollouts.
· Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
· Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
· Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
· Managing successful completion of customer engagements while achieving critical success metrics.
· Advocating for the customer and assisting in the prioritization of new product features
· Collaborating with Cprime’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
· Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
Requirements:
· 4+ years in project management, consulting and customer facing roles.
· Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
· Extensive understanding of and ability to apply change management principles
· Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
· Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
· Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
· Excellent verbal, presentation and written communication skills
· Effective communication across all levels of an organization, particularly executive stakeholders
· Ability to manage difficult audiences and complex client relationships with finesse and poise.
· Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.
· Firm sense of accountability and ownership of work
· Superior personal organization and time management skills
· Customer-centric, energetic person with extensive consulting skill set
· Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.
Job Type: Contract
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
Application Question(s):
- How many years of experience with configuration of Wrike
- How many years of experience with integrating of Wrike with other tools/applciations
Work Location: Remote