Job Overview:
We are seeking an experienced and skilled Dispatch Supervisor to oversee the daily operations of our logistics and transportation team. This critical role requires exceptional communication skills, a deep understanding of logistics and transportation management, and the ability to effectively utilize transportation planning and management systems. The successful candidate will be responsible for coordinating and managing the movement of goods and materials, ensuring timely and cost-effective delivery to customers, along with managing and training of office staff.
Duties:
- Supervise a team of dispatchers, ensuring seamless communication and coordination between drivers, customers, and other stakeholders.
- Manage and optimize transportation routes using GIS and transportation planning tools to minimize costs and ensure timely delivery.
- Utilize transportation management systems to track and monitor shipments in real-time.
- Develop and implement effective dispatch strategies to ensure efficient and cost-effective transportation operations.
- Collaborate with customers to ensure their transportation needs are met and provide exceptional customer service.
- Troubleshoot transportation-related issues and resolve them promptly and professionally.
- Monitor and analyze transportation performance data to identify areas for improvement and implement changes to optimize operations.
- Ensure compliance with all relevant regulations and company policies.
- Develop and maintain strong relationships with drivers, customers, and other stakeholders.
- Provide training and guidance to dispatchers to ensure they have the skills and knowledge required to perform their roles effectively.
Qualifications:
- Proven experience in logistics and transportation management
- Strong communication and interpersonal skills, with the ability to effectively communicate with drivers, customers, and other stakeholders.
- Experience with transportation management systems
- Knowledge of logistics and transportation planning principles.
- Proficiency in using GPS technology to track and monitor shipments.
- Ability to analyze data and identify areas for improvement.
- Experience with phone systems and excellent phone etiquette.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Bachelor's degree in Logistics, Transportation, or a related field a plus but not required
This role offers the opportunity to work in a dynamic and rewarding environment, where you can utilize your skills and knowledge to make a positive impact on our company's operations. If you are a motivated and experienced dispatch supervisor looking for a new challenge, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $65,000.00 - $75,000.00 per year
Expected hours: No less than 36 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Grand Rapids, MI (Required)
Ability to Relocate:
- Grand Rapids, MI: Relocate before starting work (Required)
Work Location: In person