Education: High School diploma or equivalent required
Experience: One – two years’ experience with medical interpreting preferred
Key Responsibilities:
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Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient’s native language
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Encourages communication between patient and health care team to build rapport and ensures that the listener understands the message
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Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested
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Assists with patient follow-up as necessary, to include contacting patients with appointment reminders, notifying patients of lab results, and completion of medical paperwork, including but not limited to, registration documents, sliding scale and charity care applications.
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Understand cultural gaps and explain any cultural gap to medical professionals that may interfere with compliance or understanding
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Collaborate with Medical and Behavioral Health Teams with marketing and community outreach events
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Coordinate outreach efforts by working collaboratively with community partner organizations, local churches, labor groups and other community entities
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Participate in outreach, community events and other activities (internal and/or external)
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Demonstrates concern for the rights, privacy and confidentiality of patients and others
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Understands the urgency of customer needs and responds quickly
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Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels
Kintegra Health Core Requirements
Patient First – An approach to care that holds primary, the well-being and desires of the patient
2.Build not Blame – Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4.Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5.Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.