Must be Bilingual, Fluent in Spanish
The Sr. Team Member Relations Representative plays a critical role in facilitating higher-level investigations within Portillo’s People team. Tasked with cultivating a workplace characterized by fairness and inclusivity, this role ensures the preservation of the company's employment brand by consistently addressing team member and company interests in an equitable manner. In addition to supporting the ongoing refinement of Portillo’s People department, this position collaborates closely with various People management and broader teams, including People Business Partners, field management, Legal, and other internal stakeholders, to provide strategic counsel and serve as a proactive consultant to the business, extending support to Portillo’s Food Service initiatives.
The Sr. Team Member Relations Representative fosters effective communication and maintains positive relationships with team members to bolster overall satisfaction. Moreover, this role is instrumental in conducting thorough investigations into complex and sensitive team member relations issues, offering guidance and recommendations to both managers and team members. By spearheading these higher-level investigations, this position contributes significantly to the resolution and prevention of workplace conflicts, thereby promoting a harmonious and productive organizational environment.