About us
The Sosa’s are a dedicated husband & wife duo offering medical & dental care for over 36 years each!
Dr. Felix Sosa, MD, specializes in internal medicine, personalized to the patient for optimal health.
Dr. Dania Sosa, DDS, specializes in ALL aspects of dentistry and can handle any dental challenge that comes her way.
Sosa Medical is seeking a dedicated and personable Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and administrative support to ensure the smooth operation of the front office.
Key Responsibilities
Patient Interaction:
- Greet patients and visitors warmly as they arrive at the clinic.
- Check patients in and out, verifying and updating personal and insurance information.
- Provide patients with necessary forms and assist with completion as needed.
Appointment Management:
- Schedule and confirm patient appointments via phone, email, or in person.
- Manage the appointment calendar.
- Reschedule or cancel appointments as requested by patients.
Communication:
- Answer incoming calls, address patient inquiries, and route calls to appropriate staff.
- Respond to emails and other correspondence promptly and professionally.
- Communicate any patient concerns or issues to medical staff and management.
Administrative Duties:
- Maintain a clean and organized reception area.
- File and maintain patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Process payments, issue receipts, and manage billing inquiries.
- Perform basic clerical tasks such as data entry, scanning, and photocopying.
Customer Service:
- Provide accurate information about the clinic's services, policies, and procedures.
- Handle patient complaints and concerns with empathy and professionalism.
Job Type: Full-time
Pay: $16.43 - $16.73 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
Healthcare setting:
- Medical office
- Outpatient
- Private practice
- Telehealth
Medical specialties:
- Internal Medicine
- Primary Care
- Public Health
Schedule:
- 10 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Ability to Commute:
- Merritt Island, FL 32952 (Required)
Work Location: In person