Auto Glass General Manager
Los Angeles, CA
The General Manager provides effective leadership, direction and motivation for all technicians and staff. Ensure that all customer vehicle glass repair and replacement is performed according to Company standards.
In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed and tracked on a timely basis.
MANAGEMENT
- Recruit / Hire staff and Technicians
- Educate, train and maintain compliance with company standards
- Take the necessary actions to meet daily/weekly/monthly sales goals and objectives
- Effectively communicate to all subordinates
- Provide daily supervision and direction to all Auto Glass Technicians
- Dispatch jobs for Technicians
- Initiate or suggest plans to motivate company employees to achieve work goals
- Monitor the individual performance of the Technicians on a regular basis
- Contact vendors to order parts, including dealerships
- Follow up on parts back orders
- Coordinate returns and credits of parts and ensure they are picked up daily
- Provide the A/P Dept. with the POs and invoices
- Return and reorder damaged or defective parts
- Contact vendors for credits and process appropriately
- Serve as a role model to all employees by always maintaining a professional demeanor
- Problem solve any installation issues and customer satisfaction problems as they arise
- Provide excellent customer service and demonstrate professionalism at all times
Skills and Experience
- Time Management, Organizational Skills, Customer/Client Focus and Initiative
- Self starter, driven by incentives and a proven track record of success
- Excellent communication skills and a creative thinker
- At least 5 years of experience as a technician in the Auto Glass industry
- Experience repairing luxury/high end vehicles a plus
- Previous management and/or operations experience is strongly preferred but not required
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Flexible schedule
- Paid time off
Compensation package:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
Work Location: In person