Job brief
We are looking for a pleasant Front Desk Associate to undertake all receptionist and clerical duties. You will be the “face” of the Rebirth for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You need to memorize the list of services and give accurate information for FAQ. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Keep front desk, and lobby tidy and presentable
- Sanitize between clients
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Book appointments, optimize the schedule
- Answer questions about our services
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Assist Therapist in side duties, and prep for the day
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
Requirements
- Available Weekends
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
Job Type: Part-time
Pay: $17.00 - $24.00 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Tuition reimbursement
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person