[IN-OFFICE ROLE -- AVAILABLE SCHEDULE: 10AM-7PM / 11AM-8PM]
Company Overview:
Company Sage, a globally recognized B2B SaaS company, is in search of a dynamic and Bilingual Client Success Representative to join our team. We pride ourselves on delivering top-notch services to clients worldwide. If you are an outgoing, customer-focused individual proficient in English and Spanish, with a knack for understanding business owners' needs, and possess excellent computer and troubleshooting skills, we want you to be a vital part of our support team.
Job Description:
We are seeking a motivated and enthusiastic Customer Success Representative to join our community oriented team dynamic. This role involves managing a busy call queue, providing exceptional service to a diverse clientele of business owners, and helping resolve any issues with precision and care.
Responsibilities:
- Efficiently handle a high volume of inbound calls and customer inquiries.
- Understand customer needs and provide tailored solutions, ensuring a high level of satisfaction.
- Develop strong relationships with customers through reliable and compassionate service.
- Utilize troubleshooting and de-escalation techniques to resolve issues swiftly.
- Collaborate with team members to achieve better results and foster a positive work environment.
- Maintain detailed records of customer interactions, transactions, and feedback.
Requirements:
- Fluency in English and Spanish; excellent communication skills in both languages are essential.
- Experience in customer service or a related field.
- Strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A tenacious attitude towards problem-solving and continuous improvement.
- High school diploma required; further education or certifications in customer service or business administration is a plus.
Why Join Company Sage?
- Be part of a company that values personal growth and career development.
- Work in a supportive, team-oriented environment that's focused on shared success.
- Directly contribute to the success of local and international businesses.
- Competitive compensation and benefits package.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer support: 1 year (Required)
Language:
- English (Fluent) (Required)
Ability to Relocate:
- San Juan, PR 00909: Relocate before starting work (Required)
Work Location: In person