BCforward is currently seeking a highly motivated Client Support Specialist for an opportunity in Tempe, AZ & Elk Grove, IL!
Position Title: Client Support Specialist
Location: Tempe, AZ & Elk Grove, IL
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6 months (with the possibility of an extension)
Job Type: FULL TIME, CONTRACT, ONSITE
Pay Range: $20-22/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Work shift: 9 am to 5:30 pm local time.
Training: 5 weeks instructor lead/ hands on (onsite)
Job Schedule: 4 days onsite, 1 day hybrid. No overtime (OT) expected.
Requirement:
· Call center, Customer service, Customer support, inbound, outbound, CSR, Communications skills.
Job Description:
Must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.
What you can expect on a typical day:
· Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes.
· Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live client core value of "Integrity is Everything."
· Educate and Provide Recommendations. You will leverage your client product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
· Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
Keywords:
Call center, Customer service, Customer support, inbound, outbound, CSR, Communications.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
Job Types: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
Weekly day range:
Work setting:
- Call center
- Hybrid work
- Office
Work Location: Hybrid remote in Tempe, AZ 85281