ABOUT US
Insight Pest Solutions is the Pacific Northwest’s top pest control company. Meet our team and you’ll quickly understand why we are so confident in our claim as the region’s premier exterminators. We are proud to be on the Inc. 5000 and PCT Top 100 companies list. Our focus is on creating a better everyday life for our team and community by being the best service brand in the Northwest. A key part of our success is our Customer Care Representative role.
Bilingual candidates are eligible for a bonus.
JOB DESCRIPTION
As a Customer Care Representative, you will be the voice of the company for our customers and the problem solvers. You will be receiving incoming calls and making outbound calls. In these calls you will be scheduling appointments, inputting payment information, and optimizing the technician’s routes. You will also be handling customer complaints by listening to understand and providing solutions and alternatives to their concerns. To succeed in this position, you will need to work well in a fast-paced environment where teamwork and great service is essential.
JOB REQUIREMENTS / HOURS
- High School Diploma or Equivalent
- Monday through Friday 8am-6pm with varying shifts.
- Summer schedules may differ
ESSENTIAL CHARACTERISTICS
- Strong communication skills
- Computer proficiency
- Dependability
- Adaptability
- Ability to prioritize tasks
- Effective time management
COMPENSATION & BENEFITS
- $17 - $19 per hour
- Paid training
- Paid time off
- Health Insurance
- Life Insurance
- Vision & Dental
- Company trips and activities
PLEASE APPLY NOW!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Federal Way, WA: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person