Initial Posting Date:
06/03/2024
Application Deadline:
07/01/2024
Agency:
Oregon Health Authority
Salary Range:
$4,741 - $7,170
Position Type:
Employee
Position Title:
Desktop Support Technician (Information Systems Specialist 4)
Job Description:
PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.
The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.
The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team and work to advance their IT career.
The Oregon Health Authority is committed to:
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Eliminating health inequities in Oregon by 2030
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Becoming an anti-racist organization
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Developing and promoting culturally and linguistically appropriate programs, and
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Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
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Click here to learn more about OHA’s mission, vision and core values.
This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.
What you will do!
Provide primary day-to-day support to OHA/ODHS staff located in Washington County, for the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management, change management, asset management, configuration management and other applicable IT service management functions. May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed. During down times will provide back up to help resolve service tickets or take phone calls for the Service Desk.
What's in it for you?
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Medical, vision, and dental benefits
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11 paid holidays
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8 hours of vacation per month
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8 hours of sick leave per month, eligible to be used as accrued.
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24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
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Pension and retirement programs
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Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
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Continuous growth and development opportunities
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Opportunities to serve your community and make an impact through meaningful work.
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A healthy work/life balance, including fulltime remote options as well.
What we are looking for:
MINIMUM QUALIFICATIONS: Information Systems Specialist 4
(a) Three (3) years of information systems experience in:
Desktop Support, Hardware and Software troubleshooting and support. Direct customer support.
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in:
Desktop support. Direct Customer Support
Working Conditions
Driving is an essential function of this position; you will be required to use a vehicle to conduct business and must maintain a current, valid driver's license. Position requires periodic travel throughout the state.
While performing the duties of this job, you will be in an open landscape environment and may be exposed to the sounds and activity of those working around you. These conditions may be in high traffic areas with moderate to loud noises and frequent interruptions.
The working location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.
Desired Attributes:
An effective Field Services Technician must possess the following skills and experience when hired:
- Considerable background and understanding of all aspects of information technology that relates to desktop computers, local area and wide area networks, and general computer operations.
- Good understanding of the Windows Operating Systems and how to fix issues that occur in it.
- Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.
- Must have good communication skills. Excellent customer service skills for both internal and external customers.
- Ability to demonstrate initiative and independent judgment on an on-going basis as much of the time work is done independently.
- Ability to contribute to a positive, respectful and productive work environment.
- Ability to work collaboratively with other technicians across the state.
- Good team player skills are necessary, including the willingness to collaborate, share information, and contribute to the team’s success as necessary.
Desired experience in the following:
Network OS: MS Active Directory
E-mail: Office 365
Office suite(s): Microsoft 2000, 2003, 2007, 2010, 2013, Office 365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows XP, Windows 7, Windows 8.1, Windows 10
Network: Ethernet
Internet: Microsoft Internet Explorer, Microsoft Edge
LAN/WAN infrastructure: TCP/IP & IPX protocols, frame relay, Cisco routers and switches, assorted DSU/CSUs
How to Apply
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Complete the online application.
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Complete questionnaire
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Attach a resume.
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Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.
Attention current State of Oregon employees:
To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).
Help Your Application Rise to the Top!
Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).
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This posting closes at 11:59 PM on the close date listed.
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Workday will timeout after 15 minutes of inactivity.
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Workday performs best in Google Chrome.
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You must have a valid email address to apply.
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Check both your email and Workday account for updates regarding this recruitment.
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Please print or save a copy of this announcement. You will not have access to it once the posting closes.
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at
umulkher.abdullahi@dhsoha.state.or.us
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Additional Information
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Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
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Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
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Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
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Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.
Affirmative Action and Equal Opportunity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Agency – OHAAOOIS
More information about the Office of Information Services and current job opportunities can be found at
https://www.oregon.gov/oha/FOD/OIS/
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