Field Service Engineer
Voted one of the "Best Places to Work in Maine" for the fifth year, we are looking for talented professionals to join our rapidly growing team. With our innovative FlowCam technology and artificial intelligence platform, Yokogawa Fluid Imaging Technologies is the global leader in flow imaging microscopy solutions for the Life Sciences industry. We make meaningful differences in the world by helping scientists develop new and safer pharmaceutical products, improve the quality of drinking water, and assist researchers in their understanding of marine and freshwater systems, among many other uses.
About the role:
We are looking for a key member of our Customer Service team with a background in chemical or biomedical engineering, physics, chemistry, biochemistry, or aquatic sciences. We are an innovation leader and manufacturer of analytical instruments and software used in the biopharmaceutical, aquatics, and materials industries.
As a Field Service Engineer, you will join a dynamic team with the mission to provide world-class FlowCam support and service to our diverse customer base. You will be traveling approximately 50% to customer sites for installations, training, and service of our portfolio of FlowCam instruments. You will be interacting daily with our sales, engineering, software, manufacturing, and marketing teams, as well as our international partners.
If you are looking for a role where you can travel and combine your technical background with your interpersonal skills and desire to work with customers, this job is for you!
This position requires approximately 50% travel, including domestically and internationally.
This position is a remote based, home office position located in the in California.
You will spend approximately 50% of your time on travel to customer sites, with a regional focus on California and adjacent areas.
Responsibilities of the Role:
- Performing installations, validation (IQ/OQ), preventative maintenance, and repair services at customer sites, both domestically and internationally
- Training customers on how to use our instruments and software
- Providing technical support and troubleshooting instruments and software by phone and email when not traveling
- Making suggestions for product improvements based on customer feedback
- Assisting with new instrument and software testing
What do you need to succeed?
Education Level:
- Associate degree required, bachelor’s degree preferred in Chemistry, Chemical Engineering, Biomedical Engineering, Physics, Biology, Biotechnology, Marine Sciences, or other relevant disciplines
Experience and Technical Requirements:
- 2-5 years experience in a scientific, laboratory, or technical role
- Prior experience in a customer or product service role is a plus
- An analytical mindset, excellent problem-solving skills, and attention to detail
- Ability to multitask and navigate changing priorities
- Excellent written and verbal communication skills
- Proficient with Windows operating systems and Microsoft Office
- Familiarity with CRM systems and customer support software is a plus
- Willingness and ability to travel to customer sites (50%)
- Ability to lift an instrument (up to 50 lbs.)
Schedule: Full-time, Monday to Friday (flexibility as needed), based in a home office in California.
Benefits: Yokogawa Fluid Imaging Technologies offers a complete benefits package, including medical, dental, vision, STD/LTD, life insurance, 401k matching, tuition reimbursement, paid time off, maternity leave, and corporate wellness programs. Our company culture values work-life balance and community.
Job Type: Full-time
To Apply: Please submit cover letter and resume.
Please Note: Qualified candidates will receive a request for more information or a personal interview.
Website: www.fluidimaging.com
Job Type: Full-time
Pay: From $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
Willingness to travel:
Work Location: On the road