About AVer Information
Founded in 2008, AVer is an award-winning provider of classroom technology and video collaboration camera solutions that improve productivity and enrich learning. AVer?s solutions leverage the power of technology to help people connect with one another to achieve great things. We strive to provide industry-leading service and support that exceeds our customers? expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do. To learn more about AVer visit our website at averusa.com.
Position Overview
AVer is looking for an experienced Audio-Visual Field Applications Engineer (FAE) to join our Team. If you enjoy training, troubleshooting, defining, escalating, and resolving audio visual equipment and system problems for customers, this is a great career opportunity for you!
Job Responsibilities
- Develop and maintain in-depth knowledge of products and solutions, staying up-to-date with new features and updates.
- Assist customers through the Customer Help Desk ticketing system, responding to end user requests in a timely manner.
- Promptly answer and manage all customer support calls, accurately recording information in the AVer CRM system.
- Demonstrate troubleshooting competency to effectively resolve hardware and software issues.
- Conduct live demos for customers, end users, and channel partners.
- Demonstrate self-motivation and effectively prioritize work activities, including customer support and other assigned tasks.
- Collaborate effectively with cross-functional teams to achieve common goals.
- Proficiently install and maintain various audiovisual systems commonly found in meeting rooms, such as projectors, cameras, and audio systems.
- Develop and update technical documentation, for example: install guides and troubleshoot procedures.
- Collect customer feedback and insights to contribute to product improvements and enhancements.
- Develop product videos using company products and scripts.
- Effectively manages tasks independently, demonstrating strong time management and multitasking abilities.
- Collaborates cross-functionally with marketing, sales, and customer support teams to achieve common goals.
Job Requirements
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- At least 2 years of verifiable experience performing installation and integration functions in the Commercial/Pro Audio Video industry is preferred.
- Collect, organize, compile, and present customer feedback and insights to drive product improvements and enhancements.
- Experience in the technical healthcare industry, particularly working directly for a medical equipment/device manufacturer, is preferred.
- Strong understanding of Ethernet (LAN) technologies.
- Experience with Crestron, Extron, AMX, CTS, A+ and/or CTS-I is a plus.
- Experience working with professional broadcast PTZ cameras such as Sony, Panasonic, Vaddio is a plus.
- Strong organizational skills and attention to detail.
- Work independently with strong time management skills and the capacity to multitask efficiently.
- Cross functional interactions with Marketing, Sales and Customer Support teams.
- Build a respectable relationship with the Customer (End User, GC, etc.)
- Willingness to travel as required (15% to 20% travel) to tradeshows and to potential customer visits.
- Job Type: Full time
Location: Remote
AVer Information is an equal opportunity employer and we do not discriminate based on gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression (LGBTQIA), national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinances or regulations.
Job Type: Full-time
Pay: $87,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Work Location: Remote