Jr IT Support Engineer
***Please note this is not a coding position***
Summary: As the world's largest online retailer of high-quality personalized gifts, we pride ourselves on doing things differently. In this role, you will have the unique opportunity to assist the IT department across a wide range of activities. You will be responsible for completing equipment installations and teardowns , as well as providing the first level of technical support for preexisting hardware and software: computers and laptops, printers and other PC peripherals, networking hardware, enterprise applications, and IP-based production equipment in a fast-paced and ever-changing environment.
Non Peak Hours are M-F 9:30a-6pm (Peak hours 2nd Shift, including overnights)
Pay Rate: $23-$26,Hourly Eligible for OT
Responsibilities:
- Provide over the phone and in-person support to end-users using hardware and software including (but not limited to): desktop and laptop computers, printers, thermal printers, handheld scanners, networking hardware, IP-based phones, generally available as well as proprietary office and production applications and equipment.
- Log and manage IT Requests through a proprietary system and follow up with team members, provide feedback, and see problems through to resolution with minimal supervision.
- Research solutions or escalate unresolved IT Requests to the next level of support when necessary and ensure that no tasks are abandoned.
- Perform scheduled installations, configurations, and maintenance of computer equipment and various peripherals, operating systems, and applications.
- Actively participate in new system implementations, including (but not limited to): new equipment setups/teardowns, low-voltage (WAN/LAN network, A/V, etc.) cabling in office and production settings, software migrations, upgrades and rollouts of new technologies with emphasis on all hands-on projects involving physical network infrastructure.
- Document, manage, and monitor internal assets to ensure accurate inventory records.
- Perform other duties as required for trouble-free daily operations.
Requirements and Knowledge, Skills and Abilities
- Associates Degree in Information Technology, Computer Science (or similar), or equivalent work experience in a Microsoft/Apple environment
- Mechanical aptitude helpful while working with production equipment.
- Working knowledge of networking fundamentals and MS Windows-based environments.
- Ability to prioritize tasks and manage multiple projects to conclusion.
- Ability to work well as a self-directed individual but also as a team member.
- Ability to work flexible/extended hours for a prolonged time (as needed, with prior notice).
- Strong interpersonal and communication skills, passion for technology and a positive attitude.
- Strong problem-solving and troubleshooting skills.
#INDPMALL
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience level:
Schedule:
Ability to Relocate:
- Bolingbrook, IL: Relocate before starting work (Required)
Work Location: In person