Call Center Supervisor
Salary: $31.25 – $44.00, Per hour, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. This is an exempt salary position, 40 hours a week. Applicants must pass an extensive background check.
About Us
Seattle Roots Community Health is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic, and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 by the Seattle Black Panther Party in Seattle’s Central District. Our Country Doctor Community Clinic was established in 1971 by residents of the Capitol Hill neighborhood in conjunction with the Seattle Liberation Front. The primary goal of each clinic was to provide low-barrier, high-quality healthcare services and promote social justice.
Seattle Roots is passionate about serving patients of all ethnicities, races, gender identities, languages, and backgrounds and employing individuals who are equally committed to this mission. To ensure our organization best serves these populations, we strive to promote policies that enable us to work effectively in all cross-cultural situations, with patients, coworkers, and the community.
Our Mission and Commitment to Social Justice
We remain committed to health equity and our founding principle of social justice. Every day our actions are guided by our mission: to improve the health of our community by providing high-quality, caring, culturally appropriate primary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downs and Country Doctor, health care is a right, not a privilege.
You’ll need these qualifications.
The Call Center Supervisor is responsible for the management of the central scheduling functions and systems, providing supervision to call center staff and overseeing day-to-day operations of the department while playing a key role in the continuous development of the department's processes and procedures as it relates to patient scheduling, registration, insurance enrollment, and processing payments.
This position directly supervises Patient Account Representatives and partners with clinic leaders to continuously improve the patient experience and efficiency in daily operational flow related to call center operations.
Required Qualifications:
- Two years post-high school education or equivalent experience
- Minimum two years in a customer facing role on a call center team
- Minimum two years experience leading a call center in a supervisory role
- Demonstrated ability to resolve conflict productively and proactively
- Strong computer skills and knowledge of Microsoft software products
- Ability to work collaboratively and foster a team environment
- Excellent verbal and written communication and customer service skills
Preferred Qualifications:
- Prior experience using an Electronic Medical Record system to manage centralized scheduling, preferably Epic
- Prefer knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
- Ability to speak any language in addition to English may also be helpful
Benefits
We provide a robust suite of benefits, including the choice of three medical plans, two dental plans, long-term disability, life, and other insurance programs. You’ll have access to flexible spending accounts, a subsidy of up to 80 % of the cost of an ORCA pass, and a generous safe harbor 401K plan with a 3 % base employer contribution plus an additional 2% discretionary match. We’ve got you covered!