in Support and maintain user workstations, printers, wireless client devices, laptops, docking stations, monitors and other peripherals
- Provide support for the company's phone system & Print devices.
- Manage & maintain all end-user workstations, laptops and peripheral devices for all company locations and for remote sales employees
- Maintain a current hardware and software inventory for all systems
- Perform periodic maintenance to all desktops, laptops and peripherals to ensure that systems are up to date and functioning optimally
- Provide end-user support for all company applications and technology assets
- Achieve timely resolution of all issues
- Assist with training of users on systems / processes
- Catalogue, rotate and maintain backup media for all systems and locations
- Create and administer logins for all employees for all systems
- Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency
- Manage & monitor anti-virus to ensure all company computers are updated & protected
- Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times
- Assess, debug and resolve hardware/technical problems associated with laptops
- Support MD’s home IT Infra in US locations
- Checking the Bandwidth od ISP’s of all US offices locations daily.
- As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware’s.
- Check all the Critical IT Devices is in Contract with OEM’s
- Evaluating the best solutions and cost optimizing solutions for the IT Projects.
- Facility management Handling the upkeep of all Photon offices at all locations in the US.
- Office improvements: Any renovations based on Project requirements to be handled
- New office setup: Setting up new offices starting from finding the appropriate space till execution of fit outs
- Manage the reception area and staff to ensure effective communication both internally and externally
- Provide office guests with a hospitable experience
- Supervise the maintenance of office areas, equipment, and facilities
- Interact with IT, phone and building personnel as needed
- Dealing with landlords and contractors for the execution of new space or Renovation, New or Renewal of Leases
- Asset Management: Managing Assets and Maintaining records
- FedEx - Domestic and international shipping of all IT Assets, Documents
- Photon Guest house – Managing and Maintaining of Company/Directors owned/Rented Guest houses currently at NY, Chicago, and SFO.
- Assisting bosses (CEO and CTO) on their requirements.
- Flexible with their schedules
- Support during weekends/holidays when there is a business requirement
- Deal with agent to find office space when required
- Flexible to Travel to other Locations when there is business requirement
- Proficient in Ms Office
- Prepare Reports
- Monitor and Control cost
Bachelor's Degree