The Media Engineer is responsible for providing engineering expertise to the Media Services team. You will be responsible for troubleshooting issues and rejections from both internal and external sources and provide appropriate feedback and resolutions in a timely manner. Your secondary function will be general tier 1 technical support for operations and the client onboarding process. The on-boarding process involves capturing requirements of assets to be delivered to various platforms. You will aid in the documentation of the workflow, train the operations team and provide continued support throughout the workflows lifecycle. The ideal candidate will have a thorough understanding of transcoding software, non-linear editing, metadata and its function, professional broadcast video/audio equipment and standards. The candidate must also possess exceptional viewing, listening, problem-solving, and communication skills. The candidate must be able to work both independently and within a team environment.
Responsibilities:
- Identify, prioritize, resolve, document and communicate both technical and operational issues providing overall Quality Control of daily operations
- Estimate problem resolution times, either independently or in collaboration with other team members. Adequately communicating and managing the expectations of Global Media Services clients
- Establish and maintain transcoding profiles for various types of content including, broadband, mobile, broadcast and VOD platforms
- Generate technical documentation used by those who operate the hardware and software in daily production. Conduct training for operational personnel
- Set up, operate and test a wide variety of video, audio and metadata applications running on hardware and software
- Provide technical expertise to guide clients into well formed specs having a clear understanding of the scope of the client needs
- Submit regular status updates and reports to supervisor
- Explore, set up, and test new systems and workflows
- Demonstrate high level production work including all formats and resolutions incl. advanced media specs.
- Handle rejections, troubleshoot and training of Media Technicians as well as general workflow oversight.
- Lead onboardings of new clients/workflow and platforms
- Streamline workflows and set up proper infrastructure with IT & engineering teams
Essential Qualifications:
- Minimum of five years work experience in the video/audio engineering field
- Possess a high degree of knowledge surrounding video, audio, metadata, tools and the post-production environment
- Knowledge of the technical specifications and their uses i.e. codecs, wrappers, VBI, closed captioning, frame rates, aspect ratios, bit rates, color space, GOP structures, standards conversion and metadata
- Possess a high-level understanding of video and audio content, be able to evaluate and classify defects or anomalies in video, audio program material and metadata
- Possess a high degree of computer skills, including the ability to work with and debug untested production software
- 5 years experience with content transformation applications not limited to Final Cut, Digital Rapids, Rhozet and Protools
- 5 years experience with post-production hardware Tape decks, Vector scopes, captioning, text inserters, signal flow and patch-bays
- 5 years experience with file transport technologies Aspera, Signiant, smartjog and FTP
- Understanding of IP addressing, permissions, networking concepts and terminology
- Audio/Video certifications/degrees preferred or equivocal work experience
Job Type: Full-time
Pay: $78,000.00 - $82,000.00 per year
Ability to Commute:
Work Location: In person