Job Title: Customer Service Sales and Shipping Associate
Company: Talons Garage LLC
Location: Houston, Texas
About Us: Talons Garage LLC is a premier provider of off-road parts and accessories, dedicated to serving the needs of off-road enthusiasts with top-quality products and exceptional customer service. As a trusted name in the industry, we take pride in offering a wide range of innovative solutions to enhance off-road experiences. Join our team and be part of a company that values integrity, passion, and commitment to excellence.
Position Overview: We are currently seeking a motivated and customer-focused individual to join our team as a Customer Service Sales and Shipping Associate. This position offers the opportunity to interact directly with customers, process sales orders, and manage shipping logistics in a dynamic and fast-paced environment. If you have a passion for off-road vehicles and a knack for delivering outstanding service, we want to hear from you.
Responsibilities:
- Engage with customers via phone, email, and live chat to provide product information, address inquiries, and resolve issues promptly and professionally.
- Assist customers in selecting the right products for their needs, offering personalized recommendations and guidance as needed.
- Process sales orders accurately and efficiently, ensuring all details are captured and entered into the system correctly.
- Coordinate shipping logistics, including packaging, labeling, and arranging shipments with various carriers.
- Monitor shipment status and proactively address any delays or issues to ensure timely delivery and customer satisfaction.
- Collaborate with team members to maintain a well-organized warehouse environment and assist with inventory management tasks as needed.
- Contribute ideas and suggestions for process improvements to enhance customer service and operational efficiency.
- Assist with inventory management and accurate accountability of supplies and resources.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service or related field is a plus.
- Previous experience in customer service, sales, or shipping preferred.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
- Proficiency in computer systems and software, including MS Office and order management systems.
- Passion for off-road vehicles, parts, and accessories is highly desirable.
- Ability to lift and carry packages up to 50+ pounds and perform physical tasks associated with shipping and warehouse operations.
- Willingness to work occasional weekends or overtime as needed to meet business demands.
Benefits:
- Competitive compensation package with opportunities for performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Employee discounts on off-road parts and accessories.
- Opportunities for professional development and advancement within the company.
- Collaborative and supportive work environment with a team of passionate off-road enthusiasts.
How to Apply: If you are enthusiastic about off-road vehicles and customer service and are ready to make an impact in a dynamic industry, we invite you to apply for the Customer Service Sales and Shipping Associate position at Talons Garage LLC. Please submit your resume and a cover letter detailing your qualifications and interest in the role to [email address], with "Customer Service Sales and Shipping Associate" in the subject line.
Talons Garage LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Travel requirement:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Houston, TX 77066 (Required)
Ability to Relocate:
- Houston, TX 77066: Relocate before starting work (Required)
Work Location: In person