Fettig.jobs is a well-known and respected family-owned staffing agency serving West Michigan with four locations. Ideal candidates for this Customer Service role are bilingual (Spanish & English), driven to meet customer and associate needs, are team oriented, and fun to be around.
As a member of our Administrative / Front Desk team, you must be truly passionate about working with and helping people. This position requires someone who can multitask, maintain a high attention to detail, be friendly and outgoing, as well as speak fluently in both Spanish and English.
In our office, you’ll find a team-orientated environment, focused on open communication and growth for each team member. Plus, we offer competitive pay and benefits.
Benefits for Customer Service (Bilingual):
- Paid holidays, vacation, and sick time
- Health, dental, vision, ST/LT disability and life insurance
- Regular team building events
- Health savings account
- 401K (company match)
- Annual company performance bonus
Customer Service (Bilingual) Duties and Responsibilities:
- Speak fluently in both English and Spanish whenever necessary
- Welcome and assist guests during their visit, focusing on providing the best customer service
- Answer multiple phone calls and transfer based on need
- Check voicemails
- Respond to text communication/schedule interviews
- Keep front lobby and office neat and presentable
- Maintain accurate records for associates
- Set up online employee paperwork for associates
- Stock paperwork and create employee packets
- Scan and process paperwork
- Upload documentation to personnel files in database
- Create interview schedules and documents for internal use
- Perform drug screens & background checks
- Lead various trainings/orientations to associates
- Complete employment verifications
Customer Service (Bilingual) Requirements:
- 1-2 years experience in a similar Customer Service role
- Must be Bilingual in Spanish & English
- High level of customer service and professionalism
- Multitasking and time-management skills
- Strong communicator – written and verbal
- Attention to detail
- In office work (not remote)
- Hardworking and reliable
- Fun and positive attitude
- Comfortable using a computer and various software
Bilingual: English and Spanish
Location: Grand Rapids Office located at 265 Leonard St. NW.
Pay: $17-19/hr.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person