Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will provide exceptional service to our customers and ensure their needs are met.
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and issues via phone, email, or chat
- Provide accurate information about products, services, and promotions
- Detail process orders and detail garments in the system.
- Help resolve issues with garment and make sure to talk to customers.
- Perform data entry tasks to update customer information in the system
- Upsell products or services to increase sales revenue.
- Analyze customer feedback and provide suggestions for improvement
- Resolve customer complaints or escalate to the appropriate department for resolution
- Communicate effectively with customers to ensure their satisfaction
- Maintain a high level of phone etiquette and professionalism at all times
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous customer service experience is a plus
- Strong communication skills, both verbal and written
- Ability to speak multiple languages is highly desirable (especially Spanish)
- Proficient in data entry and computer skills
- Sales experience or knowledge of upselling techniques is beneficial
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills with attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
We offer competitive pay, comprehensive training, and opportunities for career advancement. We would love to hear from you if you are passionate about providing exceptional customer service and have the qualifications listed above. Apply now to join our team as a Customer Service Representative!
Job Types: Full-time, Part-time
Pay: $17.00 - $20.64 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Experience:
- Warehouse experience: 3 years (Required)
Ability to Commute:
- El Sobrante, CA 94803 (Required)
Work Location: In person