Under the direction of the Office Manager, the Front desk coordinator/Medical receptionist will be a part of a team providing quality care and service to patients, physicians, staff, and visitors. We are looking to hire a Front desk coordinator/Medical Receptionist with excellent organizational and administrative skills. The ideal candidate would exhibit professionalism with excellent communication and interpersonal skills. Top candidates would work comfortably under pressure while multi-tasking in a fast-paced environment.
Status: Full Time/Non-Exempt
Responsibilities:
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Greet and attend to patient needs in person and over the phone.
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Professionally assist doctors, staff, visitors, and patients.
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Answer all phone calls in a professional and courteous manner.
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Perform all clerical duties in relation to providing operational support to the office
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Perform all duties within HIPAA regulations.
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Maintain confidentiality of all doctor, staff, and patient information.
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Schedule appointments between doctors and patients.
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Liaise between insurance providers, patients, and physicians.
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Assist with Community Education and or Marketing projects for the office
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Provide direct Administrative assistance to the Practice Manager
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Actively speak up and provide patient safety and patient experience recommendations
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Adhere to company-wide policy and procedures.
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Other duties will be assigned and required as office will grow with patient volume
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1-3 years’ Experience at a healthcare facility in a Medical Receptionist or Front desk role preferred.
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Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).
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Meticulous attention to detail with the ability to multi-task.
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Strong organizational, administrative, and planning skills.
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Ability to use discretion while working with sensitive information.
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Excellent documentation, communication, and IT skills.
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Passionate about the Patient Experience
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Associates degree preferred.,
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Prolonged periods of sitting at a desk and working on a computer.