The Customer Service Representative (CSR) will greet & assist customers with purchasing merchandise, while maintaining store stock and cleanliness.
Duties and Responsibilities:
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Vendor check ins & invoicing
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Greets and interacts with customers
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Consults with customers to understand their needs and preferences related to merchandise
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Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
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Answers customers questions about merchandise
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Assists customers with purchase decisions
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Retrieves merchandise from sales floor, stock room, or other inventory locations
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Collects payment using the store point of sale system.
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Maintains store interior and exterior cleanliness
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Performs other duties as assigned.
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Maintains cleanliness of gas bay/ pumps & parking lot/grass island(s)
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Maintain safety of store and pumps
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Understands gas spill cleanup procedures
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Cover call ins until relief is found
- Excellent verbal communication skills.
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Excellent active listening skills.
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Excellent sales and customer service skills.
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Extensive knowledge of the merchandise sold.
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Ability to anticipate customers’ needs.
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Ability to recommend merchandise to customers.
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Ability to operate or to quickly learn the store’s point-of-sale system.
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Ability to manage time accordingly
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High school diploma or equivalent preferred.
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Previous retail experience preferred.
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On-the-job training provided.
- Prolonged periods of standing and walking throughout the retail space.
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Must be able to lift up to 75 pounds at times.
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Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool