Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer incoming phone calls and direct them to the appropriate department or individual
- Provide information about hotel services, amenities, and local attractions to guests
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Process guest check-ins and check-outs accurately and efficiently
- Maintain accurate records of guest accounts and transactions
- Assist with reservations and room assignments as needed
- Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience
Requirements:
- Excellent communication skills, both verbal and written
- Strong customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and computer software for reservations and guest management
- Previous experience in hospitality or customer service is preferred, but not required
- High school diploma or equivalent
If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Please submit your resume along with a brief cover letter explaining why you are interested in this position.
Job Types: Full-time, Part-time
Pay: $9.50 - $10.50 per hour
Expected hours: 24 – 38 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person