Primary Purpose:
The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Provides a supportive link between customers and all other areas of the company.
Job Functions:
Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow-up.
Job Type: Full-time
Pay: $16.48 - $17.95 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Work Location: In person