JCH Hospitality Management is a small family owned and operated company. With a 100 year history in business, JCH understands guest needs and the importance of meeting and exceeding those needs. We own/operate hotel brands under license of Hilton Worldwide and Marriott International. The company owns 3 hotels in Vermont. We opened 3 hotels in 3 years in the Sarasota/Tampa area. We hire managers with high integrity that can function on their own, create an open productive environment for their staff and maintain the assets they control to the standards required by our licencors.
JCH Hospitality Management is looking for a Hotel General Manager to oversee the operations of a 118 room Home2 by Hilton.
JCH is in a period of rapid growth and there is opportunity for advancement and/or multi-property responsibility. We'd like to hear from you.
POSITION: General Manager
DEPARTMENT: Front Office, Operations SUPERVISES: Entire Hotel Staff
SUPERVISOR(S): Vice President of Operations
POSITION SUMMARY:
To supervise the operation of the hotel as efficiently as possible. Hire, train and retain a qualified staff to produce the highest volume of sales and greatest profit while maintaining a high degree of public satisfaction, confidence and prestige in the service and quality of the hotel. Follows JCH and franchise policies and procedures. Remains competitive in every area and produces and achieves budgetary goals. Consistently motivates and empowers employees to be proactive and cohesive with their fellow coworkers in order to reach a common goal of success in an environment of constantly shifting priorities.
Responsible for the maintenance of the overall quality of the hotel assets. Establishes a good report and reputation within the local community. Maintains a good understanding of the hotel's demand generators and manage sales efforts to leverage them to meet budgeted goals. Coordination of these efforts with input and assistance from Franchise Brand Management and Corporate Management will ensure success and a common direction.
Supervises and participates in the operations of the hotel in order to ensure that a completely satisfactory product is provided to hotel guests, and to achieve desired sales and profit goals. Maintains the highest ethical standards of operation and quality of services through understanding and applying JCH and franchise standards at all times. Ensures a good working relationship with the Food and Beverage Department by overseeing and guiding the staff through open communications and at times “hands on” participation. Reviews and utilizes provided systems to ensure appropriate staffing levels and training. Trains and represents to employees a proper mindset which reflects JCH Hospitality Management’s goals of providing industry leading customer service, revenue maximization and operational efficiency.
QUALIFICATIONS:
High school degree or equivalent. Some college education preferred. Minimum 3 years of management and sales experience in the hotel industry. Experience with forecasting, finance and budgets required. Must be highly organized, detail oriented with strong time management skills. Must have strong written and verbal communication skills. Must possess the ability to represent the property professionally. Creativity is a distinct plus. Computer proficiency is required.
REQUIRED SKILLS AND TRAITS:
Must be able to favorably represent the hotel to guests and the community. Operational knowledge of all phases of the hotel; demonstrated knowledge of budget and accounting; sales procedures, proper selection, development and motivation of personnel skills.
- Employee Relations - Responsible for maintaining high employee morale and a well-trained, highly qualified staff.
- Materials and Products - Directly or indirectly responsible for all products, inventory, and consumable items used in the hotel and the proper preparation and use consistent with the hotel’s cost objectives.
- Equipment - Direct and indirect responsibility for all hotel equipment, building, and furnishings.
- Money - Directly and indirectly responsible for revenues, deposits, auditing and accounts receivable. Additionally responsible for maintaining cash over/short logs.
- Other - strong business and time management skills, ability to communicate professionally and courteously at all times, creative problem-solving techniques, fair and unbiased conflict resolution skills.
- JOB DUTIES:
- Budget Management
- - Develops and manages operating budgets.
- Sales - Sell potential guest within the hotel whenever possible. Manage and guide sales staff if applicable. Be aware of all sales activity and act as sales director on properties without dedicated sales staff.
- Maintenance of Quality Standards for proper guestroom cleanliness, function room set up and public room set-ups; maintenance of all facilities, service and employee performance. Is expected to inspect at least 30 rooms per week.
- Operations Analysis and Department Head Supervision - Analyzes operations and meets with department heads to review and guide the operations, receive their suggestions and provide guidance/direction as needed.
- Develops Department Heads - Recruits, hires and trains department managers and keeps them informed of company policies; observes, constructively criticizes and positively reinforces their performance. Delegates responsibilities, holds them responsible for standards set forth and assists them in improving their level of performance.
- Employee Relations - Works with department heads and employees directly and counsels employees when necessary. Administers programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel.
- Forecast and Planning — Oversees and participates in scheduled meetings regarding sales, forecasting, quality control, safety, etc.
- Reports - Prepares company and franchise reports on a timely basis. Analyzes and states strategies to improve. Reports include, but are not limited to, Monthly Forecast, Payroll Expense Tracking, Employee Turnover and Weekly Sales Action notes for VP of Operations.
- Staffing - Analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes proactive steps to prevent high payroll costs.
- Controls Expenses - Checks and controls all hotel expenses, i.e. office supplies, food costs, guest room supplies, chemical and cleaning expenses, etc.
- Safety and Sanitation - Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions. Trains staff on safety precautions and emergency procedures.
- Competition – Ensures Front Desk staff obtains current, competitive rate information by shopping competitors.
- Home Office Communications - Reviews all significant items with Sr. VP of Operations for information purposes or assistance requests.
- EQUIPMENT DIRECTLY USED: computer, facsimile machine, copier, telephone, calculator, commercial laundry and cleaning equipment, key coding machine, lock programming module, shredder.
- WORKING ENVIRONMENT/PHYSICAL ACTIVITIES: General office environment, bending & lifting up to 50 pounds, some cleaning & moving furniture, involvement in outside sales, on-site indoor & outdoor supervision of maintenance tasks, occasionally standing or sitting for long periods of time.''Additional Compensation:
- Bonuses
Job Type: Full-time
Pay: $59,000.00 - $79,000.00 per year
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 3 years (Preferred)
- Hospitality: 4 years (Required)
Ability to Relocate:
- Largo, FL 33771: Relocate before starting work (Required)
Work Location: In person