Sockeye is a Sage Intacct Premier Partner and a member of Sage Intacct President’s Club. Sockeye has been recognized as Growth Partner of the Year for two consecutive years in a row. We leverage technology and deep partnerships with our clients to improve business operations and financial outcomes.
Here at Sockeye, we believe in balance. We work hard, we believe in making life outside of work a priority, and we value the long-term relationships we build along the way.
Currently, Sockeye is seeking an Applications Support Consultant for a 100% Remote role. The Applications Support Consultant will be responsible for the support, continued improvement, and successful delivery of the Sockeye Shareholder Management System. This position will include assisting current Alaska Native Corporations (ANC) clients with operation/business questions, assist with planning future releases of the product, providing training, and assisting the sales team with future client demos. This position will also be responsible for providing support for other applications/solutions that the Applications Department has created/deployed.
Sockeye Team Member Expectations:
- Works and Lives by Sockeye’s Core Values
- Believe It's Possible
- Live with Integrity
- Empower to Succeed
- See the Big Picture
- Value Your Work
- Challenge the Status Quo
- Contributes to and supports Sockeye's Mission & Objectives
- Demonstrates Hunger - self-motivated, hardworking, seeks knowledge/growth
- Demonstrates Humility - defines success collectively, shows confidence and lacks ego
- Demonstrates People Smarts - interpersonal awareness, great listener, engaging
- Proactive communication
- Holds yourself accountable for deliverables and deadlines
- Provided timely and meaningful feedback to all team members
- Active participant in chats & discussions
Interpersonal Functions:
- Provide prompt, concise, and friendly communications providing high quality service.
- Superior time management skills with ability to manage priorities independently and successfully multi-task across projects, customers, and internal activities.
- Approach all situations with curiosity and is not afraid to explore the unknown
- Build positive and lasting relationships with Sockeye clients while developing an in-depth understanding of customers’ businesses.
- Advocate for clients, team members, and the product
- Work effectively independently and collaboratively in a team environment
- Customer Focused with high customer satisfaction and successful customer adoption.
- Highly organized, detail orientated, typically the last set of eyes before delivery to client
- Exhibit professionalism always
Technical Functions:
- Lead new implementations for Shareholder Management System functionality as well as configuration options available within Dynamics 365 CRM and SharePoint
- Lead new implementations for Shareholder Management System Portal and Shareholder Management System Mobile Application as well as the setup/configuration options for both
- Act as project manager for new implementations; managing project scope, timeline, budget, risks, and or issues. This includes leading regular status meetings for all stakeholders.
- Knowledge of baseline Microsoft Dynamics 365 CRM technologies and functionality
- Strong technical and problem solving skills – including ability to resolve issues by providing acceptable alternatives
- Maintain existing applications and perform small and medium enhancements
- Deliver highly effective end-user and technical documentation, webinars and training
- Ability to identify potential features and their application across multiple Alaska Native Corporations; Effectively be able to communicate potential feature design to the development team for implementation
- Monthly check-ins with current clients with support of Account Manager
Qualifications:
- 2-3 Years of experience within the Sockeye Shareholder Management System, or similar system
- Thorough knowledge of the Alaska Native Shareholder processes
- 2+ Years in Consulting or direct client support role
- Bachelor’s degree in technical field of study is preferred, but not required for the right candidate.
- Microsoft Dynamics CRM Certifications (preferred)
- Must be available to work until 4:00 pm Alaska time
Physical Demands:
- Endure various physical movements throughout the work areas.
- Must be able to sit, type, answer phones, write correspondence, and other related activities.
- Minimal, occasional travel - based on customer requirements.
We thoroughly review all applications and will contact you within 5 business days if we will be proceeding with the interview process.
Sockeye Business Solutions, INC. is an Equal Opportunity/Affirmative Action employer.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Shareholder Management: 2 years (Preferred)
- Consulting: 2 years (Preferred)
- Microsoft Dynamics 365 CRM: 2 years (Required)
Work Location: Remote