About us
Simple Life is a small business in Flat Rock, NC. We are customer-centric, professional and our goal is to Provide a collaborate team environment where we work together to achieve our company initiatives and business goals, while serving our residents..
Our work environment includes:
- Modern office setting
- Lively atmosphere
- Safe work environment
The Operations Administrator is an onsite administrative position that will support the entire sales and operations office. This role requires candidates to work 40 hours a week, Monday thru Friday, 8:30AM-5PM with occasional weekend work as business requires. The Operations Administrator supports the General Manaager, Community Coordinator and the Sales and Home team in the day to day general business operation of Simple Life, a tiny home community in East Flat Rock.
Below is a full job description:
Job Title: Operations Administrator-NC
Reports to: General Manager-NC
Date: 06.20.24
Summary:
The Operations Administrator is an onsite operation administrative position that will
support the entire sales and operations office. This role will require candidates to work
40 hours a week Monday through Friday 8:30am-5pm with occasional weekend work
as business requires. The Operations Administrator supports the General Manager,
Community Coordinator and the Sales and Homes team in the day-to-day general
business operations of Simple Life.
Key Responsibilities:
The employee will be the first point of contact for both the Sales and Operations office
for all resident and customer phone calls and office visits. The Operations Administrator
is responsible for arranging the transfer of calls and messages and is tasked with
setting appointments as well as answering general questions.
Sales:
- Assist sales team with appointments, answer all incoming calls, directing calls as
needed to Sales/CM, distribute voice messages
- Answer questions and meet and greet customers upon arrival. Arrange
appointments for sales associates
- Confirm all appointment 24 hours before appointment is set to arrive
- Prepare marketing packages for the customer to take home
- Receive all incoming gate calls for sales tours
- Ensure liability forms are completed by each buyer prospect and are stored
electronically in buyer contact in CRM
- Stock all sales collateral, order collateral when needed
Office:
- Meet and greet all customers and redirect as required
- Answer all incoming phone calls
- Ensure communication levels are shared among all departments
Operations:
- Manages the Village-managment@simple-life.com email and assists residents
with general questions, concerns, general information, and assistance
- Assist residents with any issues or direct them to the Community Coordinator or
General Manger with issues and resident concerns that cannot be resolved by
Operations Administrator
- Monitor and stock both The Village and The Hamlet coffee bars daily, and ensure
supplies are ordered for both clubhouse’s hospitality bars
- Inventory and order office supplies
- Monitor clubhouse and gate cameras daily for functionality. Check several times
per day
- Check office mail and distribute mail to designated office/person and mail shed
for residents
- Become proficient in Door King software and program remotes and or trouble
shoot gate remotes and codes for residents. Assign new codes/remotes and
responsible for monthly gate remote audit
- Assist CC with resident event planning, shopping, set up of events, and general
communications to the residents
- Assist CC with Envoy meetings and preparation of minutes
- Maintain marketing photos on Zoho work drive
- Assist Marketing Department with social media content for outreach marketing
initiatives. Archive resident event photos
- Send communication and update residents weekly with Monday update of
upcoming events through Buildium
- Process resident requests for pets and any portal changes regarding
demographics with GM approval
- Attend any required meetings and calls as well as any associated training
Other Tasks:
This role is a support role and may require additional duties to be assigned by the
General Manager. The ideal candidate will have a professional demeanor, warm and
engaging attitude, work as a team member, and have a positive attitude. Attention to
detail a must and a willingness to serve the community and assist the onsite team in
creating an exceptional living experience for our residents.
Simple Life is about experiences over things.
Our mission is simple: we believe the best life lived is in a community of neighbors
who become friends. We create amenity rich communities with a unique collection
of cottage homes for people wanting the comforts of new home living and space efficient
designs. Our communities offer a lifestyle that encourages neighbors to
step outside and connect with others and live a healthier life in a home with a
smaller footprint and less to maintain.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 5 years (Preferred)
Ability to Commute:
- Flat Rock, NC 28731 (Required)
Work Location: In person