The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
A. Generic Job Functions: See Generic Job Description for Service Partner
B. Unique Job Functions:
Provides reasonable security and safety for visitors, patients, employees and physicians at Valley Medical Center.
Oversees enforcement of administrative policies, prevents crimes against property, and performs initial investigation as needed.
Locks and unlocks as necessary for opening and closing of the building, depending upon appropriate shift.
Patrols exterior and interior of building per assigned shift.
Monitor CCTV system and operate various electronic monitoring equipment.
Is aware of the lobby conditions and environment of care, communicates with environmental services and facilities for assistance if unable to resolve unacceptable appearance.
Monitors the ED lobby to maintain a safe and comfortable environment for patients, staff and visitors.
Able to maintain vehicles - gas, oil, fluid levels, and clean vehicle when requested.
Provide escorts when needed.
Able to open and operate the Command Center until relieved.
Enforcement of parking violations in parking lots and parking garage.
Provide fire education to all staff on all shifts.
Provide traffic control when requested.
Able to perform security duties in and around construction projects.
Assist patients by providing directions, answering questions and acting as liaison with other departments.
Answers incoming calls and provides assistance to ED patients and visitors.
Issues badges to staff and visitors.
Communicates issues to management if unable to provide resolution and service recovery.
Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead.
Utilize all manuals, contacts and information available within the Security office as a resource for quality and accurate information.
Responsible for daily, weekly, monthly and annual documentation and reports.
Maintains confidentiality of all accessible patient information and views information only on a need to know basis
Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department manager.
Performs all job functions in a manner consistent with Valley's Service Culture Guidelines.
Other duties as assigned to facilitate patient safety, timely patient throughput and excellent customer service.