Job purpose
Family Gateway Assessment & Diversion Assistant is responsible for the complete and comprehensive assessment process of families into the Family Gateway programs including triage screening, assessment, referrals of new families.
Duties and Responsibilities
- Maintain paperwork and records of assessments and diversions in real time or within 5 business days of appointment
- Answer helpline calls and complete triage screening and provide appropriate resources
- Screen clients for appropriate program within agency and/or refer clients to appropriate resources
- Work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability
- Work effectively with clients, using trauma informed language
- Act in a positive, solution-focused manner to achieve objectives with service users, remembering that our service is to those experiencing the trauma of homelessness
- Maintain confidentiality in all aspects of the work environment
- Return all phone calls within 24 to 48 hours
- Keep and maintain up to date knowledge base of community resources that may benefit client
- Check county and national court records for criminal history, sexual offender and warrant status
- Verify information gathered during the pre-screen and assessment process
- Attend Family Gateway meetings as relevant to the position of Assessment & Diversion Specialist
- Engage effectively and constructively with Supervisor to make program refinements in the best interests of the client
- Provide periodic back up to pre-screening staff/front desk receptionist during absences or vacancies
- Perform all other duties as assigned
Qualification
Qualifications include:
· Excellent oral and written communication skills
· Computer skills and data entry required; sharp attention to detail
· Ability to work in a fast-paced environment
· Must work well under pressure with clients who are in various states of emotional distress
· Must be flexible and able to multi-task
· Bi-lingual
· Customer service background required
· Experience working with populations that have experienced trauma or crisis is desired
Working conditions
This is a full-time position, and it is subject to the Fair Labor Standards Act. Work hours are 40 hours a week and are subject to change depending on coverage needed. Tuesday-Saturday 9a.m.-6p.m. Applicants should be able to work in a cooperative team atmosphere, function smoothly under stress, and possess excellent communication and organizational skills.
Physical requirements
May be sitting for long periods of time.
This position offers an opportunity to contribute to a dynamic team environment while gaining valuable experience in the field. We provide ongoing training and professional development opportunities to support your growth.
Please note that this is a general job description and additional responsibilities may be assigned based on the needs of the organization.
If you meet the qualifications and are interested in joining our team, please submit your application along with your resume. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: From $17.82 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Patient demographics:
- Adolescents
- Adults
- Children
- Older adults
Schedule:
- 8 hour shift
- Every weekend
Work Location: In person