The Maintenance Coordinator requires a strong customer service and maintenance background.
Our Maintenance Department is a fast-paced, team-oriented environment where we work to keep our tenants safe and our homes in top condition. The Maintenance Coordinator is responsible for receiving work orders from tenants, coordinating with vendors to handle the work order, and ensuring work orders are completed in an efficient and friendly manner.
Expectations
- Create work orders in the company database for new property maintenance requests and identify the correct vendors to complete work orders.
- Send tenant notifications, scan invoices, and enter new property information sheets for maintenance.
- Document conversations and details about property concerns in the database.
- Respond to tenant complaints.
- Follow up with tenants and vendors to ensure expectations are met and work order is complete.
- Review invoices and work completed.
- Enter vendor and tenant information into database.
- Responsible for managing the unit keys and ensuring that they are secure, ready for pick-up, and copies are made.
- Manage large scale maintenance issues and rebuild projects.
- Ensure tenant charges are communicated and billing is complete.
- Maintain a neat, organized workspace that is professional and service oriented.
- Regular after-hours and on call in a rotation.
- Other duties as assigned.
Requirements
A minimum of 3 years’ experience with Office Suite, working with vendors and customer service in a fast-paced office environment is required. High school diploma or GED is required. Skilled in written and oral communications, follow through, and conflict management are essential to this role. The successful candidate will multi-task, be detail oriented, friendly, work well in a team, reliable, and support the mission of Wolf and Kline to provide specialized full-service property management and real estate services.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: a person must be able to sit for prolonged periods of time and occasionally lift 25lbs.
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please visit our website at www.wolfkline.com to apply. We look forward to reviewing your cover letter, resume, and application for the opportunity to join our growing team!
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
Application Question(s):
- Are you available to work Monday- Friday 8am to 5pm?
- Are you willing to participate in the on-call schedule, approximately once every 6-8 weeks? You will respond to emergency calls from Monday evening to the following Monday morning.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service and Maintenance: 3 years (Required)
Ability to Relocate:
- Lititz, PA 17543: Relocate before starting work (Required)
Work Location: In person