Job Summary:
We are seeking a detail-oriented Property Management Specialist to join our team. The ideal candidate will assist the Property Management Department with the day-to-day operations and tenant relations of assigned property through the coordination of tenant needs, onsite staff functions, maintenance services. Serves as the primary contact for tenants.
ESSENTIAL FUNCTIONS
● Assist Director of Housing in promoting, establishing and maintaining positive relations with tenants.
● Ensure day-to-day operations of the property; provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.
● Provides variety of weekly, monthly and annual reports to support the Property Management Department:
○ Weekly reports may include: Occupancy, placement and vacancy; tenant and property activity.
○ Monthly reports may include: Occupancy, Rent and Occupancy Schedule, CAAP placement activity, tenant ledger reports, security deposit report, prepares and sends 3-Day Notices, delinquency report, write offs for evictions, court settlements, and move ins and outs.
○ Annual reports may include: Occupancy and rent payment schedules.
● Processes a variety of information into the property management software program on a daily basis. This includes but is not limited to: rent payments, move-ins, move-outs, housing applications, and maintenance work orders.
● Manages tenant files which includes performing income certifications and rent change notifications.
● Performs daily cash receipts activities which may include, but not limited to, maintenance of daily cash logs and preparation and delivery of bank deposits.
● Meets with residents regarding complaints, rent payment issues, etc. Directs residents to appropriate counseling and rental assistance resources.
● Interacts with various agencies as needed to facilitate referrals and move-ins and proper notifications of rent rate changes.
● Performs administrative tasks as needed: informs staff of new tenants via staff binder, receives resident complaint forms, issues warning letters, drafts lease agreement and lease-related documents for new residents.
● Performs a variety of duties as needed: raiders supplies from various vendors; produces purchase order for invoices items, process correspondence with tenants as well as third parties for Property Management.
● Participates in weekly joint case management and property management meetings and keeps participants up to date on tenant concerns.
● Facilitates regular building maintenance and housing inspections.
● Conducts tours and performs intake interviews for referrals.
● Meets company guidelines for attendance and punctuality.
Personnel Management
● Interviews, hires, trains, evaluates, motivates, and develops desk clerks with Mary Elizabeth Inn Personnel Policies.
● Establishes monthly schedule for desk clerks and maintains good relationships with third party contractors for the provision of additional front desk staff to ensure 24/7 coverage.
● Participates in regular staff and case management meetings with a focus on health and safety and customer service, and cultural competency.
● Ensures all staff adheres to fair housing laws.
● Develops and maintains good working relationships with staff, provides leadership, and encourages teamwork.
OTHER DUTIES:
● Provide front desk coverage when needed.
● Assists at fundraising events.
● All other duties as assigned.
REQUIREMED SKILLS, KNOWLEDGE AND QUALITIES
● Experience with formerly un-housed people
● Experience working in nonprofit that provides supported services
● Knowledge of resources in the Bay Area
● Compassionate and understanding
● Excellent oral and written communications skills
● Strong organizational skills
● Able to work independently and with a team
● Experience working in diverse communities including by ethnicity, age, and LGBTQ+
● 2 years of experience supervising other staff
● Demonstrated proficiency with Microsoft Office Suite
PREFERRED
● Some college-level education
● High level of quality customer service experience
● Ability to work independently
● Experience with Property management Software programs, including Yardi, Real Page, and Boston Post
● Experience working with women who are survivors of domestic violence
● Training and experience working in trauma-informed settings
● Demonstrated de-escalation skills
● Knowledge of harm-reduction
● Knowledge of overdose prevention
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note:
This is not necessarily a complete list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
Job Type: Full-time
Pay: $31.97 - $34.13 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- San Francisco, CA 94109 (Required)
Ability to Relocate:
- San Francisco, CA 94109: Relocate before starting work (Required)
Work Location: In person