We are a growing small online business offering various auto parts products, looking to hire an outstanding customer service rep to help our awesome customers. We need detail-oriented, multi-tasker, who are organized, and able to learn and adapt quickly. We will fully train you, however, you must enjoy working at a fast pace and constantly changing environment. We welcome new graduates or internship.
Our office hours are M-F, 10:00 am -5:00 pm. Working hours can be flexible and discussed.
Job duties and responsibilities
Customer Service
· Assist customers with messages and emails, such as product inquiries, new order requests, and troubleshooting problems, etc, replying as appropriate and in a timely manner.
· Communicate with customers and answer questions via eBay messages, emails, or phone.
· Assist customers in a friendly, knowledgeable, and patient manner while resolving conflicts in a win-win situation, where the outcome is good for the customer and the company.
· Basic computer skills needed (Microsoft Office Suite).
Qualifications:
- Fluent in English, both verbal and written.
- Experience in customer service or e-commerce roles
- Basic computer skills needed (Microsoft Office Suite / Google Workspace)
- Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth.
- Strong verbal and written communication skills.
- Ability to work independently.
- High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
- Quick learner is able to adapt quickly while in learning mode.
Preferred Qualifications:
- Understanding of auto parts or strong interest in motorsports and JDM cars.
- Minimum of two (2) years of experience in customer service or e-commerce roles
- Experience with eBay, Shopify, or other social media platforms.
- Familiar with computer design programs like Photoshop
- English and Chinese (preferred)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Language:
- Can you speak Chinese? (Required)
Work Location: In person