All MOD applicants will be expected to complete our Manager on Duty Training Course before being promoted to the Manager on Duty position. The duration of the training will depend on applicants experience. We are willing to consider full-time and part-time candidates. This job is a customer-facing position; therefore, the candidate must have excellent communication and customer service skills, to answer any inquiries and provide guidance to customers.
Job Title: Manager on Duty
Reports To: General Manager/Assistant General Manager
FLSA Status: Non-exempt
Department: Front End
Training Rate: $19.50
Hourly Range: $20.50-$25.00
Essential Duties & Responsibilities:
- Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience
- Guides the work of others, ensures staff complete daily opening/close check lists, plans and assigns work to ensure quality standards are met, trains staff and oversees their productivity as directed by Management
- Ensures department follows cash handling, register and return procedures
- Processes returns per policy and assists cashiers with complex returns. Makes notes of any unusual transactions for management.
- Performs all functions of opening or closing the store, including counting safe, preparing drawers, pulling daily reports, performs loans, cash drops and exchanges. Maintains cashier bank per department policy, monitors cash flow
- Maintains awareness of current ads, promotions, holidays and events
- Demonstrates familiarity with products throughout the store, with willingness to continue learning.
- Notifies Management of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
- Rings up and bags customer purchases, performs carry-outs.
- Coordinates front end coverage; runs line chart ensuring that all front end staff receive breaks and lunches. Ensures consistent service levels and calls for back-up as needed
- Trains new hire staff and retrains established staff to meet corporate standards
- Handles damaged and spoiled product according to company policy
- Maintains cleanliness, organization and rotation of all areas, products and supplies
- Resolves issues of items not scanning properly, inputs items into POS or notifies management of complex issues with products, print labels, pull items for credits
- Assists with financial duties, including scanning and organizing invoices
- Works to be cross-trained in all departments to be able to step in for call-outs
- Maintains accountability while GM or AGM not in store, responds to customer and employee issues, works diligently to protect the store and ensure store runs effectively. If an issue does arise, MOD should follow established procedures and report all issues to management or ownership.
Additional Expectations:
- Contributes to a positive and supportive work environment
- Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change
- Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department
- Self-motivated and able to work independently, as well as cooperatively within a team
- Gives and receives feedback in a constructive manner. Responds to feedback in order to improve performance
- Understands and follows through on verbal and written directions
- Speaks up. Shares ideas and feedback that contributes to success of store and company
- Conserves company resources. Works in a manner consistent with company Vision, Mission and Values and sustainability program
- Observes all company rules and policies
- Performs other duties and tasks as assigned
- Ability to lift, push, or pull up to 50 pounds
Job Type: Part-time
Pay: $19.50 - $25.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Employee discount
- Flexible schedule
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Supervising Experience: 1 year (Required)
- Grocery (Preferred): 1 year (Preferred)
Shift availability:
Work Location: In person