CornerStone Staffing is hiring for Customer Service Reps in Tallahassee, FL
This vital role will provide customer service and problem resolution via inbound calls, outbound calls and/or email.
No previous experience required - APPLY TODAY!
Location: Tallahassee, Florida 32311 (Onsite Only)
Pay Rate: $16.50/hr
Schedule: Monday - Friday | 8am - 6pm EST (must be flexible to work late, phone que must be complete before the team goes home)
Job Description:
- This role is the Tier I position assisting customers with Benefits questions
- Answers and greets customer’s calls in a courteous, friendly, and professional manner using company script
- Listens attentively to customer needs/concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
- Prepare and complete accurate work and update customer ticket/file via system.
- Conduct correspondence with customers and team members.
- Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
- Other duties, as assigned by your immediate supervisor and/or manager
Skills and Experience | Required Education and Experience:
- High School diploma or GED
- No previous experience required - Retail Customer Service or Call Center Customer Service preferred
- Knowledge of basic computer operations - is a MUST
- Ability to demonstrate excellent customer service/support skills
- Ability to demonstrate excellent written and oral communication skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner
Background Requirements:
- Candidates must be willing to submit to a Criminal Background
- Employment Verification
- Education Verification
- Drug Screen test
Job Types: Full-time, Temporary
Pay: $16.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Tallahassee, FL 32311 (Required)
Ability to Relocate:
- Tallahassee, FL 32311: Relocate before starting work (Required)
Work Location: In person